Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 

People – We win as a team. 

Customer – We deliver customer-centric solutions. 

Continuous Learning – We learn and always aim to be better. 

Innovation – We innovate every day. 

Results – Results matter for all of us.

Job Title: Field Service Engineer

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.  

Position Overview:

Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.

• As a Field Service Engineer you will be responsible for managing all aspects of field service support and customer relationship management. The FSE will provide complete services, including installation, repairs, preventative maintenance, and instrument qualifications. Our FSE will be customer oriented, and be eager to drive growth.

Location: remote

What you will do:

• Perform service activities: repair, install, upgrade, IQOQ and preventive maintenance, user training effectively.

• Achieve customer satisfaction by improving service capabilities and competence on Epredia instrumentation.

• Promote Service offering to Customer needs. (Proactive Mindset for PPM).

• Adhere to technical escalation and field service SOP.

Qualifications & Skills:

• 5 years of field service experience

• Must be a self-starter

• Good communication skills and attention to detail are essential

• Troubleshooting and problem resolution

• Proficient in Chinese and English (written and verbal)

• College degree required and/or equivalent experience

  TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

  Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

  At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.