Join Our Team as a Disability Claims Specialist and Make a Difference!

Are you passionate about coaching, helping others, and making a positive impact on the lives of Canadians? If so, we have the perfect opportunity for you! We are seeking enthusiastic bilingual team players to join our Absence Management, Short Term Disability (STD), and Long Term Disability (LTD) Group Disability Claims Teams as Disability Claims Specialists. In this fulfilling role, you'll work closely with an Associate Manager to deliver best in class disability case management and support the growth and development of our dynamic team.

Key Responsibilities:

• Empower and Inspire: Equip case managers with the latest tools, resources, and training to achieve exceptional outcomes.

• Lead Proactively: Champion proactive case management by setting clear action plans with defined steps and expected results.

• Facilitate Return-to-Work Success: Drive return-to-work initiatives using best practices in disability management.

• Solve Challenges: Tackle challenges with effective solutions to ensure seamless case resolutions.

• Collaborate Creatively: Work with various departments to enhance processes and improve results.

• Develop Talent: Foster the professional growth of new team members through continuous training and support.

• Analyze Trends: Evaluate audit scores to identify trends and drive continuous improvement.

• Ensure Fairness: Review appeals with careful attention to detail and fairness.

• Deliver Training: Conduct impactful training sessions to equip new hires with the skills they need to succeed.

What You'll Bring to the Table:

• Mastery in Disability Case Management : Leverage your extensive experience to make a real impact.

• Bilingual Brilliance : Your proficiency in both English and French will set you apart and is a significant asset in our diverse workplace. Note, English only roles also available.

• Industry Insight : Utilize your deep understanding of Disability Management techniques and the disability industry to lead with confidence.

• Analytical Wizardry : Your strong analytical skills, problem-solving prowess, and decisive nature will help us navigate complex challenges.

• Tech-Savvy Innovator : Your technical aptitude, coupled with knowledge of adult learning theories, will drive cutting-edge solutions.

• Influential Leader : Use your exceptional influence, negotiation, and relationship management abilities to inspire and guide others.

• Agile Mindset : Bring your knowledge of agile and change management methodologies to help us adapt and thrive in a rapidly changing world.

• Multitasking Maestro : Your ability to manage multiple competing priorities in a fast-paced environment will keep us moving forward.

• Customer-Centric Approach : Your customer-focused mindset and excellent listening skills will enhance our service delivery.

• Organizational Guru : Your commitment to continuous improvement and organizational skills are key to our success.

• Change Champion : Embrace change and use it as a catalyst for innovation and positive outcomes.

• Coaching Star : Your strong coaching and mentoring capabilities will nurture and grow talent within our team.

• Digital Communicator : Experience in remote training and the ability to convey complex ideas effectively will be invaluable.

Required Qualifications:

• A university degree in a relevant field.

• Deep knowledge of disability products, processes, and best practices.

• 2-3 years of proven coaching, mentoring and talent developing.

• Background in disability management, case management, health care related fields primarily.

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Skills:

• Ability to manage changing workflows with ease.

• Strong multitasking skills and the ability to deliver under tight deadlines.

• Exceptional problem-solving abilities with a client-focused approach.

• Business savvy and adaptability in high-pressure situations.

• Team-oriented mindset with a knack for collaboration in fast-paced environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

Giới thiệu về Manulife và John Hancock

Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử

Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com .

Working Arrangement

Từ xa

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.