Description:

Customer Service

Email communication

Inbound/outbound calls

Updates systems with shipment information

Serves as the liaison between operations and vendors

Captures necessary documents to ensure timely customer service and supporting processes

Handles data entry for shipments obtained from customers

The ultimate goal is for the call center reps to be working 100% remote, however this will be once they are fully up and trained and able to work on their own which can take 3 months or longer.

-Training: They will start onsite for the first day and work onsite until they are trained and ready to go remote.

-Once the manager feels that they are ready they will be able to work 100% remote from home for the long term.

Candidates will need to have their own equipment/computer to work from home. Once they are a permanent employee they will get a equipment from RedSpeed

HOURS:

-Monday through Friday 7:30am - 4pm

Skills & Qualifications:

3+ years of customer service

1+ year in the logistics field (domestic)

Tracking & Tracing

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.