This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13163300

Job Purpose:

Will be responsible for providing fast and useful assistance on computer systems by answering user questions on basic technical issues and offering advice on how to solve them.IT Support Technician assists in achieving the goals of the IT Department in the operation and maintenance of the personal computer network, hardware, and software applications.

Duties & Responsibilities

Adheres to company polices and presents a professional, positive attitude at all times.

Serve as the first point of contact for users seeking technical assistance over the phone or email.

Perform remote troubleshooting through applied diagnostic techniques, support software and pertinent questions.

Determine a course of action based on the issue and details provided by users.

Direct unresolved issues to the next level of support personnel.

Provide accurate information to users on IT products and services.

Record events and problems and their resolution in logs.

Pass on any feedback or suggestions by users as appropriate.

Identify and suggest possible improvements to procedures.

Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.

Research new technology, stay current on technical literature and industry standards.

Work overtime as needed, manage after-hour call backs and monitor operations remotely.

Other duties as needed or assigned.