About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Software Engineer, you will be responsible for designing, developing, and implementing Salesforce solutions for Field Operations. You will work closely with cross-functional teams to gather requirements, design solutions, and ensure the successful delivery of projects. The candidate will also help ensure adequate monitoring, logging, reporting, and alerting solutions are in place to achieve high system reliability.

Location

The Professional in this this position will reside in the continental USA. It is a business advantage to reside in with Dallas, Texas or Denver, Colorado.

The Main Responsibilities

• Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App, ensuring alignment with telecom industry requirements.

• Customize Field Service Lightning components, including Work Orders, Service Appointments, and Resource Schedules.

• Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce

• Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.

• Optimize scheduling and routing configurations to meet telecom-specific field service needs.

• Participate in requirements gathering, solution design, development, and deployment.

• Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.

• Integrate apps with enterprise monitoring tools, support systems, and log platforms and build system health dashboards

• Attend daily stand-ups, sprint planning sessions, and retrospectives to plan, track, and code development tasks

• Work closely with business stakeholders to translate telecom field service requirements into technical specifications

What We Look For in a Candidate

• Four plus years of software development experience

• Three plus years of experience with SFDC toolkit (LWC, Visual force, Apex, S-controls, Triggers, Apex Data Loader, etc.)

• Experience in developing SFDC Custom Objects, Validation Rules, Email Services, Flows, Process Builder, Workflow Rules and Approvals

• Experience with advanced Apex coding, Controllers, Triggers, Platform events, Permissions Sets, Profiles, Roles, Reports, Dashboards

• Excellent understanding of Salesforce.com SOQL, Web Services and security model

• Experience with SQL and No-SQL databases like Oracle, MySQL and MongoDB

• Experience with integrating salesforce with other applications using Rest API, SOAP, Kafka

• Experience with practices like CI/CD, TDD etc.

• Strong object-oriented design skills and experience using design patterns

• Working experience with Salesforce Field Service Cloud and Filed Service Mobile App is a plus

• Salesforce developer certification is a plus

• Salesforce mobile app development is a plus

• Programming experience with any language like Java, .Net or Python is a plus

• Knowledge of SAFe Framework is a plus

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$82,969.00 - $110,625.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$87,117.00 - $116,156.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$91,266.00 - $121,688.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits* (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

Requisition #: 336623

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

02/22/2025