Job Description As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement - Customer and Partner Management - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers.

• Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division.

• May participate in the relationship management of lender partners and/or select borrower relationships.

• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.

• Provide support for operational activities.

• Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 2 years of relevant experience

Desired Experience

• Bachelor’s degree or equivalent

• Commercial real estate, Multifamily, underwriting, banking, finance or accounting experience

• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict

• Able to work with individuals having a different functional expertise respectfully and cooperatively while working toward a common goal

• Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks

• Experience gathering accurate information to explain concepts and answer critical questions

• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand

• Skilled in Excel

• Experience using Salesforce CRM

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.