Systems Engineer (HVAC)

Job ID

201903

Posted

29-Jan-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

Gdynia - Pomorskie - Poland, Krakow - Malopolskie - Poland, Lublin - Lubelskie - Poland, Poznan - Wielkopolskie - Poland, Szczecin - Zachodniopomorskie - Poland, Warsaw - Mazowieckie - Poland, Wroclaw - Dolnoslaskie - Poland

We are seeking a Systems Engineer to provide exceptional assistance for technical issues related to building systems. In this role, you will respond to customer calls, utilize a ticketing platform to assess problems, and deliver clear, accurate solutions to ensure client satisfaction. If you're a problem-solver with strong communication skills, we want to hear from you!

What You Will Do:

• Work within a ticketing system to diagnose and troubleshoot remote issues with building management systems.

• Answer customer calls by telephone and/or email to determine the nature of the problem, assessing customer needs and providing clear and accurate responses.

• Provide remote technical support to installers and customers; on-site support may also be required.

• Triage alarms and create work order dispatches using third-party platforms.

• Clearly articulate resolutions to customer problems in both verbal and written communication, ensuring explanations are understandable.

• Perform system analysis and diagnostics, isolating and troubleshooting problems with corrective action when possible.

• Document problems and resolutions, reporting findings to the Account Executive for customer follow-up.

• If needed, recreate customer problems in-house to test solutions.

• Keep customers and CBRE|Smart FM management informed of any outstanding or recurring issues with products, services, or customers.

• Regularly communicate suggested improvements for customer interactions with CBRE|Smart FM.

What You Will Need:

• Preferred: Bachelor’s Degree in HVAC, Electrical Engineering, or Mechanical Engineering.

• Work history in HVAC or a similar industry.

• Knowledge of Tridium Niagara 4.

• Experience in customer support or a similar role is an asset.

• Fluency in English, both spoken and written.

• Experience with control and HVAC systems and their terminology.

• Experience in customer support over the phone and via a ticketing system.

• Thorough knowledge of Windows-based computers and desktop applications such as MS Word and MS Excel.

What We Offer:

• Remote role (from Poland).

• Working hours: Monday 9 am – 6 pm, Tuesday to Friday 7 am – 4 pm.

• Opportunity to work with an interesting international client within a dynamic, fast-growing company.

• Comprehensive benefits package, including private medical care, co-contribution towards a sports card, life insurance facilitation, and more.

• A referral program that rewards you for successfully recommending a friend for a role.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)