Job Description:

Fiasco on Main is seeking professional and enthusiastic Servers to provide an exceptional dining experience in our upscale casual restaurant. The ideal candidate will possess a blend of hospitality expertise, technical skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Provide an exceptional guest experience by anticipating customer needs and delivering personalized service.
• Present menus, answer questions about dishes, and offer recommendations based on guest preferences.
• Upsell menu items, daily specials, and wine or cocktail pairings to enhance the dining experience.
• Accurately take food and beverage orders, relay them to the kitchen or bar, and ensure timely delivery to tables.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, allergens, and pairings.
• Manage multiple tables efficiently while maintaining high standards of service.
• Assist with setting up and breaking down dining areas, ensuring cleanliness and readiness at all times.
• Address guest concerns promptly and professionally, escalating issues to management when necessary.
• Follow all health, safety, and sanitation guidelines as required by local regulations.
• Collaborate with team members to create a seamless and memorable dining experience.

Qualifications

Knowledge Requirements:

Extensive knowledge of food, wine, and cocktails, with the ability to explain and recommend pairings.

Familiarity with dietary restrictions, allergens, and substitutions.

Understanding of fine dining service standards and etiquette.

Customer Experience Skills:

Exceptional interpersonal and communication skills.

Ability to build rapport with guests and provide personalized recommendations.

Strong problem-solving abilities and a customer-first mindset.

Ability to maintain professionalism and composure in a fast-paced environment.

Technical Skill Proficiency:

Experience with point-of-sale (POS) systems for accurate order entry and payment processing.

Basic math skills for handling cash transactions and splitting checks.

Proficiency in using reservation management systems (if applicable).

Other Qualifications:

Prior experience as a server in a fine dining or upscale casual restaurant.

Current MAST and ServSafe food handler's certification

Knowledge of wine and spirits (e.g., WSET Level 1 or equivalent).

Physical Requirements:

Ability to stand, walk, and carry trays or dishes for extended periods.

Capacity to lift up to 25 pounds regularly.

Why Join Us?

• Competitive hourly rate + tips
• Opportunities for growth within the company
• Dental and vision insurance
• Comprehensive wellness program
• Incentivized bonuses
• Discounts on food, beverages and merch for staff and immediate family
• Flexible hours
• Continuing education
• Paid training