Located in the heart of the city, Crowne Plaza Vinh Yen City Centre is the first 5-star international hotel in Vinh Yen downtown, a short 35-minute drive from Hanoi’s Noi Bai International Airport. Featuring 170 modern rooms allowing guests to stay productive, unwind or rest. Located in close proximity to corporate and government offices.

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.

• Develop, implement and monitor team member succession planning to ensure future bench strength.

• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.

• Drive improvement in guest satisfaction goals.

• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.

• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.

• Analyse financials to drive revenues, future profitability and maximum return on investment.

• Use distribution channels and technology platforms to drive revenue and maximise market share.

• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.

• Act as public relations representative to raise awareness of hotel and brand in local community.

• Drive team member involvement in community organisations, activities and businesses.

• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.

• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.

• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.

• Must speak fluent English.

• Vietnamese language skills preferred.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.