9714BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9714BRExternal Job Title:Salesforce AdministratorPosition Responsibilities: The Salesforce Administrator is responsible for assisting in driving sales productivity through sales force process automation. They will assist in building, managing and maintaining company’s Salesforce instance. The administrator demonstrates experience and understanding of Salesforce standard and custom objects, data management utilities and tools, and general release management process and practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead Salesforce enhancements to address user requirements and changing business needs, estimate project efforts and tracks progress.

• Design and build custom objects, create workflows and assignment rules, build and maintain customer portal and sites

• Lead user requirement sessions and document user requirements and system configuration

• Assist users with proactive best practices to enhance and increase their knowledge of Salesforce.

• Drive and increase user adoption and ensure satisfaction, including delivering training and support to users.

• Lead report and dashboard development efforts, monitor and maintain reporting libraries.

• Interface regularly with the sales team/technology department and provide quality SF.com end user support, delivery exceptional customer service

• Maintain user roles and profiles, security settings, access settings, and hierarchies to support organization structure.

• Perform data integrity and manipulation tasks such auditing and resolving data integrity issues, merging duplicate records and establishing ownership of accounts and contacts in according to defined territories.

• Research new product releases, provide recommendations when necessary to enhance efficiency and productivity.

• Participate in the change management (release) process to develop and implement new applications and updates to existing applications

• Participate in the integration process with other enterprise systems

  Support troubleshooting of system, process and data issues Work Location:India-RemoteQualifications: EDUCATION AND EXPERIENCE

• Bachelor’s degree in business or technology field or equivalent work experience

• 3-5 years of hands-on experience administering and developing SF.com, strong understanding and experience in administering sales cloud offerings.

• Certified System Administrator, Advanced Certified System Administrator or Certified Salesforce Consultant is desirable

• Experienced data management and manipulation skills utilizing the Apex Data Loader or Demand Tools

• Self-motivated, detail-oriented and organized. Able to multitask, prioritize and manage time effectively, and have the propensity to handle urgent interruptions professionally.

• Able to effectively manage/prioritize complex tasks and projects.

• Strong sense of how Salesforce can be utilized to improve business processes and the bottom line.

• Knowledge of API, APEX, SQL and PL/SQL a plus.

• Experience with business intelligence tools, i.e., Cognos, Tableau, Hyperion

• Experience interacting and supporting geographically dispersed clients/users, strong oral and written communication skills

• Must be very well organized and be able to handle and prioritize multiple simultaneous requests, flexible to meet changing priorities and challenges

Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team – join us as we power success for all of Deltek.