Location: Bedford, Ma; Hybrid; Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, WV

This Role:

The Manager of Client Services is the contact for assigned LogixHealth clients after an implementation has been completed. The Manager will be responsible for ensuring client satisfaction within the healthcare revenue cycle process, serving as the client advocate within LogixHealth, and executing a highly effective and responsive issue resolution and communication process.

Key Responsibilities:

• Manage book of hospital and physician clients, with varying service lines and individual client needs

• Run regular and ad hoc meetings with clients

• Create client deliverables, including ad hoc reports and other summarizations

• Learn client preferences and proactively anticipate future needs

• Monitor services provided for client, including daily performance and financials

• Troubleshoot client issues using root cause analyses

• Analyze data reports, dashboards, and other key metrics related to client

• Collaborate with internal departments to ensure open communication and effective service delivery

• Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues

• Develop and maintain an understanding of best practices to use in coaching our clients to success

• Uphold company mission, vision and values

• Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment

  Qualifications:

  To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.

  Required:

• Two years related experience in the healthcare industry in a client facing role required.

• Revenue Cycle Management (RCM) experience

• Must possess management-level skills related to problem solving, prioritization, and organization

• Must possess data analysis skills, including financial trending, especially aggregate data interpretation

• Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives

• Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes

• Ability to learn and communicate complex healthcare industry related topics for clients

• Must possess high attention to detail to QA client deliverables, data, and communications

• Ability to prioritize and manage multiple deadlines while maintaining flexibility

• Ability to organize information with a strong attention to detail

• Ability to multi-task and remain calm in a stressful fast paced environment

• Proven ability to identify problems, propose solutions and follow through on those solutions

• Ability to build and maintain customer relationships

• Ability to be flexible and possess a positive attitude while viewing problems as an opportunity for improvement

• Ability to deal with problems involving several variables in standardized situations

  Preferred:

• Hospital, CMS, and/or healthcare insurance knowledge is preferred

  Benefits at LogixHealth:

  We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.

  About LogixHealth:

  At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.

  Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.

  At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.

  To learn more about us, visit our website https://www.logixhealth.com/.

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