We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Full-stack Software Engineer to join our Information Systems team at MBPS. In this role, you are expected to develop and integrate AI-powered chatbots into our web storefronts using modern front-end technologies, primarily JavaScript and React.js. This role will play a crucial part in enhancing our customer experience and driving higher conversions through seamless chatbot integration.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Design, develop, and implement responsive and interactive user interfaces for AI chatbots using React.js and related libraries/frameworks

• Integrate chatbot functionality into existing web storefronts, ensuring a seamless and cohesive user experience

• Collaborate with cross-functional teams, including back-end developers, designers, product managers, and AI/NLP specialists, to ensure successful chatbot implementation

• Leverage natural language processing (NLP) libraries and services to improve chatbot understanding and generate contextual responses

• Implement conversation flows, logic, and state management for chatbot interactions

• Optimize chatbot performance, scalability, and cross-browser compatibility

• Stay up-to-date with the latest front-end technologies, AI/NLP advancements, and industry best practices.

• Participate in code reviews and provide constructive feedback to improve code quality and team collaboration.

• Troubleshoot and debug issues related to chatbot integration and front-end development

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

• Minimum of 3 years of experience in front-end development, with a strong emphasis on JavaScript and React.js

• Amenability to work on a Hybrid arrangement: 3x working onsite per week

• Amenability to work on a Night Shift

• Minimum Skills / Must Haves:

• Proficient in HTML5, CSS3, and modern JavaScript

• Solid understanding of responsive web design principles and cross-browser compatibility

• Experience with state management libraries (e.g., Redux, MobX)

• Familiarity with build tools and task runners (e.g., Webpack, Gulp, Grunt)

• Knowledge of RESTful APIs and experience working with back-end systems

• Strong problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Commitment to writing clean, maintainable, and well-documented code

Preferred Qualifications and Skills:

• Experience with TypeScript

• Familiarity with server-side rendering (SSR) and isomorphic/universal JavaScript

• Knowledge of any testing frameworks (e.g., Jest, Enzyme, Cypress).

• Understanding of accessibility and web standards

• Experience with agile methodologies and project management tools

• Passion for continuous learning and staying up to date with emerging technologies.

• Familiarity with AI/NLP technologies and API integrations.

• Experience with e-commerce platforms and customer support systems

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .