Job Summary

The Facilities Operations Services Manager will be an integral part of the strategy to support our Shacks facilities program needs. The position will support the Facilities team by managing facilities operational programs across domestic Shacks. The operational programs include janitorial & cleaning services, landscaping, snow removal and other similar programs. The ideal candidate for this role will need to be organized, detail oriented, excel in multitasking, hospitality driven, solutions driven, and proficient in communicating across a matrix of customers.

Job Responsibilities and Duties

• Establish operations services needs matrix by Shack

• Establish guidelines and protocols for operational services that are easily communicated to our Shacks; including basic scope, frequency/schedule, communication/escalation protocol

• Aligning vendors to provide operational services per the agreed to needs matrix

• Ensure that budgetary expectations are met per Shack

• Establish a feedback mechanism and vendor evaluation tool kit to assess vendor performance

• Develop communication tools with Shack Operations to ensure vendor services are meeting expectations

• Develop a bench of additional vendors

• Systematically RFP new vendors as the need arises

• Develop onboarding tools for new vendors

• Leverage CMMS platform for all vendor work including Purchase Orders and Invoices

• Develop strategies to lower cost and improve performance

• Ability to provide 24/7/365 support if needed

• Support our Shacks by delivering consistent, quality operational services that are seamless to our Operations

Knowledge, Skills, Abilities

• Excellent communication skills, both verbal and written

• Strong organizational skills with acute attention to detail, multi-tasking, commitment to accuracy, and aptitude for problem-solving

• Strong working knowledge of Microsoft Office Suite and Outlook, Excel and PowerPoint

• Ability to work effectively in CMMS platforms

• Ability to work under pressure and meet tight deadlines

• Comfortable with feedback and a matrix of changing needs

Requirements - Education, Experience, Physical, and Competencies

Education Requirements

Associates Degree with Bachelor's Degree preferred

Education or Certificate Details

Degree in Hospitality, Project Management, Business, Asset Management, Real Estate or Related Field

Work Experience

2-4 years

Supervisory Experience

Not Applicable

Related Experience

• At least 2-4 years’ experience in project administration, hospitality, or project management coordination

• Experience with managing regional or national operational program services

• Commercial Real Estate experience preferred

Physical Requirements

Precise hand/eye coordination

Basic keyboarding or other repetitive motions

Operation of heavy equipment or operation of vehicles

Lifting/pushing objects weighing over 10 lbs.

Climbing and working in awkward and cramped positions

Competencies

Self-Development & Growth

Interpersonal Skills & Empathy

Effective Communication

Knowing the Business

Organization & Delegation

Driving & Delivering Results

Pay Range - $54,830.00 - $88,265.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

We are expanding across the U.S. and around the world! Join our #ShackFam

Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

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Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.

Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to thrive. Watch this video to see what makes Shake Shack a great place to work.

We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack.

At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.