Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.

The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates – together with VNA Care – work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.

We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.

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_Summary of Position_

Under general supervision, responsible for supporting upkeep and maintenance of desktop computers within all Harvard Vanguard locations to ensure they are running optimally. Duties include installing, testing, configuring, troubleshooting, and repairing a range of technology programs, systems and equipment. Provides accurate, timely, and creative solutions to first and second level end-user computer and networking problems to ensure end-user productivity. Performs restorative and maintenance actions to resolve company-wide problems, using basic to advanced troubleshooting and technical skills. Responds to situations when standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and/or configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards. Works on assignments that are complex in nature where considerable judgment and initiative are required to resolve problems and making recommendations. May determine methods and procedures on new assignments and provide guidance to other staff. On-call duties are an expected part of this position. Reports to an IT Manager or Supervisor.

_Essential Functions_

· Maintains, analyzes, troubleshoots, and repairs computer systems and peripherals within the HVMA. Provides a range of technology support services to end-users in the company utilizing desktop management solutions. Troubleshoots and repairs computers. Installs, configures and maintains collections (groups) of desktop and laptop computers and peripherals such as printers using the desktop management software. Works closely with the Helpdesk, Desktop Support, Telecommunications, and Network teams to ensure all systems are functioning optimally.

· Resolves first and second level technology problems and performs troubleshooting for end-users when required. Defines problems, collects data, determines facts and draws valid conclusions. Escalates third level support issues to higher level staff for guidance.

· Tests and/or monitors systems to locate the problems. Uses technical manuals as needed. Once issues and solution are identified, makes repairs including reinstalling software or replacing hardware that is not working.

· Conducts pilot tests for all changes to the PC environment. Once changes are made, tests computers before beginning a deployment of the change. Monitors outcomes as needed.

· Documents all changes made to the PC environment according to established procedures.

· Installs and configures application and operating system software and upgrades.

· Troubleshoots and repairs hardware and network connectivity issues affecting the enterprise. Removes old equipment and performs data migration to new machine.

· Creates and maintains installation processes for all computer systems.

· Oversees the daily performance computer systems and evaluates software programs with regard to their compatibility with the standard desktop systems. Upgrades or replaces hardware and software systems as needed.

· Reads and interprets documents such as operating and maintenance instructions and technical procedure manuals. Interprets an extensive variety of technical instructions and works effectively with abstract and concrete variables.

· Schedules and performs work to meet established time lines.

· Establishes and maintains accurate records or service calls and resolutions.

· Maintains physical inventory of equipment.

· Performs all job functions in compliance with applicable federal, state, local and company policies and procedures.

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Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

_Benefits Include:_

· Up to 8% company retirement contribution,

· Generous Paid Time Off

· 10 paid holidays,

· Paid professional development,

· Generous health and welfare benefit package.

Job: *Information Technology

Organization: *Information Technology

Title: Desktop Technician

Location: Boston MA - Kenmore

Requisition ID: 124326