Job Information
IHG Director of Sales & Marketing - InterContinental Singapore Robertson Quay in Singapore
About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
Lead and manage the overall function of Sales (Corporate Sales and M&E Sales) to maximise performance through total revenue generation and achieve budget revenue.
Financial Returns
Hit all personal/team sales goals and maximise profitability
Help prepare the departmental budget and financial plans including the hotel marketing plan
Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel
People
Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
Recommend or initiate any HR elated actions where needed
Drive a great working environment for teams to thrive – connect departments to create sense of one team
Interact with outside contacts: guests, vendors, and other contacts as needed
Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Guest Experience
Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
Responsible Business
Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel
Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity
Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiree
Identify improvements to marketing activities and overall hotel sales performance and work with other departments
Ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you
Bachelor’s degree / higher education qualification / equivalent in marketing or related field
Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
Strong knowledge of local businesses and business trends required
Must speak local language(s)
Other languages preferred
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:
5-days work week
Duty Meal
Uniforms/ Laundry Services
Midnight Transportation
Birthday Off
Learning and Development Opportunities
Flexi Benefit
Insurance Coverage
50% F&B discount at Hotel’s selected Restaurant
Special Employee rate at all IHG Hotels worldwide
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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