We are currently looking for a Key Account Manager Healthcare based in Mexico City.

Your Role

To be responsible for the end-to-end commercial customer journey (any relationship management and business development activities) related to his/her dedicated portfolio of accounts in the assigned scope of responsibility. Acts in that scope as the leading Kuehne Nagel representative towards the customer across all KN services and business units, who qualifies account intelligence and translates same into addressable business targets.

Your Responsibilities

Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling our offer portfolio

• Understands the customers organization and decision making process

• Understands the customers business model and business environment as well as the competitive environment of the customer

• Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s

• Understand, at an expert level, the vertical service offerings

• Complies with sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)

• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)

• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager

• Effectively hands over and transitions new business into operations to ensure that customer requirements and commitments are met

• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

Your Skills and Experiences

Bachelor's Degree in International Business

Experience in the freight forwarding industry at least 5 years

Strong Commercial background

Fluent in English / Portuguese desirable

Soft Skills:

Effective communication

Collaboration

Negotiation

Information control

Data analysis

#EXTERNAL

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.