Role Purpose

This position is responsible for ensuring the support and accuracy of the Global Commercial Hotel Learning offer by - managing processes, monitoring reporting, and activating communication plans and producing learning.

Essential Duties and Responsibilities – (Key Activities)

• Manage key activities and/or key programs within departments or area of specialization (i.e commercial hotel learning, scheduling, projects, translation timelines, content review, etc).

• Serve as internal tactical expert and consultant on key initiatives (including but not limited to ReVision scheduling, stakeholder reporting, etc)

• Communicate status updates, metrics, trends, and activities for assigned projects, programs or departmental initiatives.

• Manages daily tactical support activities for assigned specialization.

• Investigate new opportunities for creative and innovative Commercial Hotel Learning programs.

Key Skills & Experiences

Education

Bachelor’s Degree in a relevant field of work or an equivalent combination of education and work related experience.

Experience –

5 or more years progressive experience in Learning, HR or related field. Demonstrated experience in successfully owning or managing medium to large scale projects, programs or initiatives.

Technical Skills and Knowledge –

• Knowledge of Human Resources or Learning and Development policies, practices, or requirements for assigned specialization.

• Demonstrated proficiency in client support, customer relations, or human resources / learning and development.

• Demonstrated experience in organizing and executing projects from conception through implementation. Demonstrated understanding of project management tracking systems.

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, and HR/ learning and development staff.

Other Technical Skills and Knowledge

• Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.

• Demonstrated proficiency in gaining desired behaviors through effective training methodologies.

• Demonstrated understanding of instructional program design models, techniques and methodologies (ex: ADDIE, SAM).

• Demonstrated proficiency with publishing and media development programs, Adobe Creative Cloud programs preferred.

• Demonstrated knowledge of (ex: WordPress, SharePoint, etc.). Experience with

• Microsoft Office, including PowerPoint and Word.

• Have basic technical troubleshooting abilities to enable a hybrid working model (combination office & remote)

• Must be comfortable using meeting systems and video cameras

Physical Requirement:

• Ensure PCI Compliance and customer data privacy is met in accordance with IHG guidelines

• Flexible work environment with a blend of remote and office work (determined by your line manager)

• Flexible work time based on office hour requirements

• Must provide internet access and some technology per IHG guidelines

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.