Job Information
IHG Duty Manager in Hong Kong
Responsibilities
To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
To be accountable for handling guests’ complaints, comments and suggestions tactfully
To have knowledge of operations in each and every department and coordinate operations among them
To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
To be responsible for see off the VIP guests upon checking out
To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book
To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
To carry out any other tasks as assigned by the Supervisor
To authorize rebate and paid out when necessary
To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request
Requirements
Diploma holder or above in Hospitality Management or related disciplines
Minimum 5 years’ relevant work experience with 3 years at supervisory level
Outgoing personality with strong interpersonal and decision-making skills
Excellent command of both spoken and written English, Cantonese and Mandarin
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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