Job Description

Customer Experience (CX) Applications Senior Sales Manager UK

You and Oracle

As a CX Applications Senior Sales Manager, you will play a pivotal role in driving revenue growth and establishing our market presence for our market leading CX SaaS solutions within the UK & Ireland.

Oracle is a key player in the SaaS CX Applications market looking to make every customer interaction matter by connecting all customer business data across marketing, sales, and service. Oracle CX offers a connected suite of applications that goes beyond traditional CRM to help organisations create, manage, serve, and nurture lasting customer relationships.

Key Responsibilities

Reporting directly to the VP of Cloud Applications UKI, you will play a critical role in building and nurturing relationships with key stakeholders, identifying new business opportunities, and positioning our suite of CX Applications to address the evolving needs of our enterprise customers. This is a strategic leadership role that requires a deep understanding of the CX market, strong sales acumen, and the ability to inspire and mentor a high-performing sales team.

This is a first line manager role, with responsibility for 5-6 CX Application Sales Representatives.

Specific responsibilities include:

• Develop and execute a comprehensive sales strategy to achieve revenue targets and market share growth within the UK and Ireland.

• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within customers.

• Lead, mentor, and develop a team of sales professionals, providing guidance, support, and coaching to drive performance excellence while focusing on accelerating growth and exceeding customer expectations, ensuring you attract and retain top talent.

• Collaborate with supporting functions, enabling you and your team’s success.

• Implement the Oracle CX Applications strategy throughout the territory, driving customer success.

• Identify emerging market trends, customer needs, and competitive threats to inform strategic decision-making and product development efforts.

• Drive the expansion of our customer base by identifying and pursuing new business opportunities, including strategic partnerships and alliances.

• Establish and maintain a culture of accountability, transparency, and continuous improvement within the sales organisation.

Year One Critical Success Factors

• Successfully establish a go-to-market strategy for CX Applications

• Develop & implement a 3-Plan that enable us to outgrowth the market each year for the next 3 years.

• As part of this, development a Demand Generation plan to deliver pipeline growth in line with our target of always having a minimum of 4x pipeline cover.

• Ensure we deliver or exceed annual Renewal, New & Expansion and Revenue targets.

• Ensure the team delivers against other key performance metrics such participation (every rep closing deals each quarter), predictability (delivering forecast commitments within the timescales committed) linearity (delivering business consistently from month to month, quarter to quarter) and high productivity per rep.

• Drive YOY Growth across the CX applications portfolio.

• Deliver on our People agenda.

• Embrace professionalism, integrity, respect, and teamwork in everything we do.

Preferred Skills and Experience

We are looking for a strategic leader with a proven track record in sales management, a deep understanding of the CX market, ideally across all facets (Sales, Service, Marketing and CPQ), however candidates with strong experience in one or more of these will also be considered. The successful applicant must have a passion for delivering innovative solutions that address the unique needs of their customers.

• Proven track record of success in sales leadership roles within the software industry, with specific experience selling SaaS CX solutions.

• Strong leadership skills with the ability to inspire, motivate, and develop a high-performing sales team.

• Excellent communication, negotiation, and presentation skills, with the ability to influence and build relationships at all levels of an organisation.

• Strategic thinker with the ability to develop and execute complex sales strategies in a dynamic and competitive market environment.

• Results-oriented mindset with a track record of consistently achieving or exceeding sales targets and objectives.

• Ability to thrive in a fast-paced, collaborative, and entrepreneurial environment, with a passion for driving positive change through technology.

• Strong interpersonal skills, with demonstrated ability to orchestrate and collaborate with diverse team members and external parties at the highest levels.

• Ability to engage, support and motivate teams and to oversee a variety of work streams simultaneously.

• Outstanding oral and written presentation communication skills

• Fluency in English is a must.

#LI-TR1

Leadership Competencies

• Performance, drive, and execution—Holds self and others accountable for delivering shareholder value. Creates and instils a performance driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of organisational results. Delivers audience-appropriate messages about financial performance and future expectations.

• Collaboration—Fosters collaboration between business leaders. Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues. Drives a diverse and inclusive culture throughout the organisation. Instils a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes. Aligns strategic priorities of own area with the direction and priorities of the broader organisation.

• Communicating for impact—Ensures clarity around organization's strategic intent and business objectives. Champions strategic initiatives in ways that generate organisation-wide understanding and support. Builds confidence and inspires support through a convincing presentation style.

• Inspirational leadership—Establishes and models authentic leadership across internal and external boundaries. Builds internal and external reputation as a strategic business leader. Inspires and empowers others toward achievement of goals and strategies. Employs and develops the right talent at every level.

• Competitive edge—Predicts changes in customer expectations; takes advantage of opportunities to shape and re-shape market propositions. Builds long-term business value. Creates a culture of innovation and encourages entrepreneurship. Strategically develops a range of options/paths to achieve business objectives within a changing environment.

• Change agility—Initiates strategic change initiatives in anticipation of a changing external environment. Champions organisational change initiatives in a way that helps people understand, appreciate, and support them. Guides the organisation to remain flexible in a changing, competitive environment. Fosters creativity measured risk-taking actions, and entrepreneurial thinking in others.

• Mastering complexity—Makes decisions about the long-term strategy to sustainably grow the business. Creates an environment that shapes and supports cross-functional analysis of problems and decision-making. Actively supports the resolution of ambiguous, complex problems that cross organisational boundaries. Creates an environment of personal accountability and ownership for problem-solving.

Education

• A Bachelors’ degree is preferred.

Additional Information

As part of Oracle's employment process, candidates will be required to complete a background check prior to an offer being extended. These background checks include:

• Prior employment verification.

• Education verification.

• Criminal background check.

Oracle is an equal opportunities employer.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Oracle

For more than four decades, Oracle has delivered innovation upon which entire industries have been built. From transforming healthcare to advancing scientific research, the work we do at Oracle is not only transforming the world of business—it’s defending governments, powering nonprofits, and giving billions of people the tools they need to outpace change.

• US$42B in revenue FY2022

• 430,000 customers in 175 countries

• More than US$64B in R&D since FY2012

• US$110B+ spent on more than 150 acquisitions.

• 20,000 partners across the globe

• 170,000 employees

• 15,000 customer support and service specialists, speaking 29 languages.

• 20,000 implementation consultants

Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Contact information

Tim Rickman

Senior Principal Talent Advisor

timothy.rickman@oracle.com

+44 07766 905 844

Responsibilities

Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. May manage a Regional Manager or Branch Manager. Sells and promotes the sales of Oracle products to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division. Builds working relationships with license, consulting and education field managers in the respective territory to develop joint account plans. Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts weekly progress meetings with sales team.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer