Your daily responsibilities:

People

• Manage daily activities, plan and allocate work ensuring adequate staffing levels

• Develop your team and enhance their performance through coaching and feedback, setting performance and development goals for colleagues, and recognizing good performance

• Train colleagues to ensure they deliver services that meet our expected standards and have the necessary tools for effective work

• Recommend or initiate any HR-related actions if necessary

• Create an excellent work environment for teams to thrive - foster teamwork.

Finance

• Achieve all personal/team sales goals and maximize profitability

• Achieve budgeted revenues and personal/team sales goals, and maximize profitability. Participate in the preparation of the department's annual operating budget, marketing plan, and hotel business plan, as well as financial plans

• Assist in preparing the department budget and financial plans, including the hotel's marketing plan

• Create and implement sales plans that promote measurable occupancy growth, increase average rates, volume, restaurant sales, and banquet sales

• Produce monthly sales reports and forecasts to analyze current and potential market and sales trends, coordinate activities to increase revenue and market share, and monitor performance to ensure actual sales meet or exceed established revenue plan

Customer Experience

• Assist guests - help if anyone needs assistance with a request or complaint

• Provide information to guests (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience

• Develop and maintain relationships with key clients and external contacts to develop group and/or convention business, including selling meeting rooms, restaurant sales, and banquet service

• Organize conventions and/or business group activities at the hotel and coordinate with other hotel departments to facilitate services sold by the sales office and potential clients

• Responsible Business

• Increase the awareness and reputation of your hotel and brand locally

• Identify improvements to marketing activities and overall hotel sales performance and work with other departments

Responsibilities

• This is the lead sales position in a luxury hotel with meeting spaces and/or catering facilities. It may involve managing a team of professional and administrative sales staff.

PROFILE SOUGHT

High school diploma/equivalent and then 4 years of sales service experience, including team supervision experience.

Fluent English required

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.