Job Description

About Oracle

Oracle Cloud offers integrated enterprise cloud solutions to address customers' most critical business needs. Based on innovative and autonomous cloud technologies, Oracle Cloud provides customers with everything they need to:

• Increase business agility

• Reduce costs

• Generate valuable insights

• Improve customer experience

About Oracle Customer Success Services (CSS):

Our mission is to help customers efficiently achieve their transformation goals. We do this by educating our customers through Oracle University, innovating their business with cloud service adoption, supporting their implementations, and operating their critical environments (on-premises, cloud, hybrid, and multicloud). We are dedicated to driving and executing a customer-centric, services-led strategy that enables every customer and partner—including Oracle's largest enterprise global clients—to succeed by using Oracle technologies and solutions.

About the Opportunity

CSS is seeking a talented and experienced Customer Success Sales Consulting Manager to join our dynamic and rapidly growing team in Latin America. In this role, you will be instrumental in making customer transformation a reality by ensuring they leverage the full potential of Oracle Cloud capabilities. You will lead and manage a specific sub-region, guiding customers to achieve success and unlock the transformative power of Oracle technology.

Key Responsibilities

• Develop strong and lasting relationships with customers in the sub-region.

• Deeply understand customers' business challenges and goals, leveraging data and analytics to identify potential issues and opportunities.

• Recommend and position customized Oracle service solutions to address each customer's specific needs, utilizing AI-powered insights for more targeted recommendations and maximizing the value of their Oracle Cloud investment.

• Lead and motivate a team of Sales Consultants to achieve booking growth and innovation goals.

• Identify opportunities to upsell and cross-sell Oracle services, leveraging AI-powered insights to suggest relevant solutions that can further propel customer transformation journeys.

• Work very closely with Sales as one team, Customer Management, Support Engineering, and Product to ensure customer success.

• Stay abreast of market trends and the latest CSS service offerings.

Requirements

• Minimum of 5 years of experience in Sales Consulting or Solution Architecture in Cloud Companies.

• Solid understanding of Oracle Cloud solutions (OCI & SaaS) or 3 rd party (AWS, GCP, Azure).

• Great story telling skills, connecting with customer business needs and objectives.

• Excellent relationship and communication skills.

• Proven track record of exceeding service sales and adoption goals.

• Demonstrated leadership ability and experience motivating and coaching teams.

• Experience using data analysis tools and techniques to gain insights from customer data.

• Familiarity with AI applications in a customer success context is a plus.

• Excellent analytical and problem-solving skills.

If you are a highly motivated and experienced professional with a passion for helping customers succeed, leveraging AI and analytics to drive results, and unlocking the transformative power of Oracle Cloud, join our team!

Career Level - M2

Responsibilities

As part of the Oracle sales team you will direct and manage pre-sales resources throughout the sales cycle. Provides technical/functional leadership to the sales team in the development and implementation of customer applications and customer products. Participates in account planning and strategy development. May publishes technical information of specific applications and/or technical articles. Works with management to define new products. Serves as the company liaison on specific technical projects with customers.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer