Contract Support Associate

Job ID

211158

Posted

24-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Administrative

Location(s)

Vancouver - British Columbia - Canada

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Contract Support Associate, you will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

What You’ll Do:

• Develops/maintains working relationship with client, tenants, general maintenance staff and external service providers to facilitate delivery of service.

• Interacts with client and/or tenants to conduct more in-depth investigation into problems/incidents.

• Develops working rapport with suppliers, contractors/external service providers to discuss problems and potential solutions.

• Coordinates and schedules service work requests and preventative maintenance tasks with staff; ensures appropriate information/updates are relayed to client representatives in a timely manner as required factoring request priority, facility operational risks, etc.

• Coordinates the acquisition and delivery schedule of all necessary parts, consumables, and specialized tooling required by staff to perform their tasks.

• Develop and maintain process for purchasing; process purchasing requests according to specific purchasing policy including issuance of PO’s, reconciliation of received goods/services, and processing invoices for payment.

• Coordinate all necessary stakeholder access notifications/permits in advance of any working being undertaken; as required, obtains quotes to facilitate work requests.

• Monitor/track operational performance statistics from CMMS; run reports, analyze data, consolidate date into business reports for management review, etc.

• Tracks work order progress, action items, inquiries, complaints, problem resolution, etc., to facilitate work requests closure in accordance with performance-based service agreement.

• As required, directs and provides oversight to staff, and assists other general maintainers and supervisors with maintenance of equipment such as flooring, electrical, filter changes, etc.

• Facilitate with Weekly/Monthly reporting.

• Work in compliance with the provisions of the Occupational Health and Safety Act of British Columbia.

• Other duties as assigned.

• Ensures facilities are maintained consistent with best practices re: energy conservation, carbon footprint reduction, and other relevant environmental standards.

• Takes reasonable steps to ensure safety of staff and client.

What You’ll Need:

• Successful completion of Grade 12

• Minimum 3 years of office experience, preferably in a maintenance environment

• Excellent communication skills (oral and written) and the ability to work in a team environment

• Strong knowledge of Microsoft Word, Excel and Outlook; Computerized Maintenance Management System (CMMS – Maximo), and using a smart phone.

• Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You will have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they are a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Contract Support Associate position is between $60,000 annually and $68,000 annually. The compensation provided to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)