Description We are offering a contract to hire employment opportunity for a Help Desk Analyst to join our team in Towson, Maryland. As a Help Desk Analyst, you will be providing technical support for users, troubleshooting software and hardware issues, and maintaining an efficient help desk system. This role is essential for ensuring smooth IT operations in our team and providing excellent customer service to our employees.

Responsibilities:

• Provide technical support for users, including troubleshooting software and hardware issues

• Maintain an efficient help desk system to track and resolve issues promptly

• Support different levels of service, including VIP support

• Troubleshoot issues related to platforms such as Zoom and Active Directory

• Handle computer software and hardware issues, ensuring high-quality customer service

• Collaborate with teams in different locations, supporting a high-achieving environment

• Work with various technologies including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Apple iOS

• Manage configuration management tasks to maintain system integrity

• Support Deskside Support, Desktop Hardware, Intune, Windows Intune, and Android iOS systems

• Work with MDM Solutions, AD, MAC, iOS, Apple, A/V, Zoom, and Intune for most deployments. Requirements • Proficiency in Citrix Technologies

• Familiarity with Database Management

• Understanding of EO/IR systems

• Experience with Lotus Notes

• Proficiency in Microsoft Suite

• Knowledge of Active Directory

• Ability to handle Computer Hardware

• Experience in Configuration Management

• Ability to provide Deskside Support

• Familiarity with Desktop Hardware

• Proficiency in Intune and Windows Intune

• Knowledge of Android and Apple iOS operating systems

• Ability to work in a fast-paced environment

• Excellent problem-solving skills

• Strong verbal and written communication skills

• Ability to work well in a team

• Commitment to providing excellent customer service

• Ability to manage multiple tasks and priorities

• Willingness to continuously learn and adapt to new technologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .