Representative, Order Support Audit

Category: Member Services/Customer Service

Position Type: Regular Full-Time

External ID: 15840

Location: Torrance, CA, United States

Date Posted: Feb 21, 2025

Hiring Range: 21.49 to 23.73 USD Hourly

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Overview

POSITION SUMMARY STATEMENT:

The Representative, Order Support Audit will be responsible for managing high volumes of inbound/outbound calls, Chat, SMS and SalesForce cases related to Distributors/Members orders and maintaining detailed records of each interaction via Herbalife Nutrition Care (HNC).

DETAILED RESPONSIBILITIES/DUTIES:

• Understand Herbalife policy and business operations to deliver accurate information to Members ensuring operational excellence and superior customer service.

• Process Members’ requests in a timely manner. Research, resolve and document all problem orders. Answer detailed Marketing Plan questions pertaining to orders and lineage.

• Generate warehouse logs for Call Tags, Customer Returns and all valid situations as they occur.

• Embrace and accurately promote company events, promotions and product campaigns.

• Assist in special projects as needed i.e. User Acceptance Testing (UAT), support events with Distributor Registration/Onsite Store Support.

Qualifications

REQUIRED QUALIFICATIONS:

Skills:

• Superior customer service skills

• Bilingual English/Spanish

• Excellent written and verbal communication skills

• Proficiency in MS Office Suite applications

• Strong analytical, organizational, planning and problem-solving skills

• Ability to type 40 wpm and 10 key by touch

• Ability to maintain a professional demeanor always and interact effectively at all levelswith sensitivity to cultural diversity

Experience:

• 2 years of customer service experience (preferred in a call center environment)

Education:

• High school diploma

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to

talentacquisition@herbalife.com

.

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