Director, Small Business Lifecycle- International Banking

Requisition ID: 218939

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Director, Small Business Lifecycle- International Banking

Scotiabank is Canada's most international bank, with an international presence unmatched by other Canadian Banks. Our operations include providing a full range of financial products, solutions and advice to retail, small business and commercial customers in Latin America, the Caribbean, Central America, and the Asia Pacific. In addition, our partnerships with associated corporations in China, Curacao, Thailand, and Venezuela provide an entire suite of personal, commercial, wealth management and insurance services to over 24 million customers globally.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees the design and execution of client life cycle strategies across the Small Business segments. Oversee all aspects of the customer journey, from onboarding to retention, ensuring sustainable and profitable growth of the IB Small Business portfolio throughout the client life cycle. Ensure business strategies, plans and initiatives are executed / delivered in compliance with the defined corporate strategy, governing regulations, internal policies and procedures, and a culture of continuous improvement and optimization is implemented.

What You’ll Do:

• Leads and drives a customer-focused culture throughout the Scotiabank footprint to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Responsible for Small Business P&L, ensuring sustainable growth and profitability

• Drive sustainable and profitable growth of the Small Business portfolio focusing on financial targets, market positioning and enhancing the customer experience. This includes, but is not limited to:

• Active participation in annual business Strategic and Profit Plan process for the segment

• Implementation of key performance indicators to evaluate success of the Small Business strategies

• Lead regular performance reviews and tracking to key indicators to ensure the segment meets annual plan objectives

• Implementation of the P&L and KPI’s by sub-segment to track strategy implementation

• Focus on commercial actions that align with value propositions and target profitable clients through acquisition, activation, deepening connections, and retention strategies.

• Champion continuous improvement of the business model with an omnichannel approach, focusing on digital excellence and customer experience. Analyze client feedback, lifecycle metrics and anticipate client needs to ensure P&L objectives are achieved.

• Collaborate closely with Risk, Operations, Finance, Product, Marketing, Digital Banking, Distribution and Analytics teams to establish relevant policies, processes, campaigns, and pricing models.

• Collaborate with regional teams to ensure alignment, understanding of the central strategies, adaptation to local market nuances and to drive successful execution of strategies.

• Ensures timely communication to customers about value proposition and segment attributes through the appropriate commercial and marketing channels, fulfilling the regulatory framework of transparency of information and customer protection.

• Communicates and incorporates the relevant risk appetite statement and risk appetite measures, in alignment with the Bank’s risk culture, into activities to:

o embed prudent risk taking into day-to-day management, planning and decision-making.

o implement controls and processes to effectively identify, report and monitor risk; and,

o ensure timely action is taken to effectively manage and mitigate risks, including prompt escalation of breaches of management limits or risk appetite measures as per established processes.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, and using a coaching mindset and behaviors, communicating vison/values/business strategy and managing succession and development planning for the team.

What You'll Bring:

• Minimum Bachelor’s degree in business / finance discipline or related field

• Minimum 10 years in financial services, with particular experience in Business Banking and/or Portfolio Management. Experience managing a P&L an asset

• Bilingual (English/Spanish)

• Strong interpersonal skills to develop collaborative working relationships with teams across various geographies

• Experienced banker with exceptional interpersonal, leadership, sales and business development skills, customer and results focus

• Thorough knowledge of the financial services industry, including regulatory trends and economic conditions as they relate to business banking.

• Must possess a ‘roll-up your sleeves and get it done’ work attitude with a view for future innovation and possess strong leadership attributes to be able to think strategically, influence and motivate others, and build consensus

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence

• Environment is fast paced

• Frequent ad-hoc requests from senior officers

• Moderate travel internationally required; usually planned

#LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.