We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You'll Be Doing

Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and Dodd-Frank (DF) reporting requirements when dealing in capital markets.

As an Associate, Client Services, you are primarily responsible for end-to-end client onboarding and risk review activities, which requires solid capital markets knowledge, client data collection for record keeping purposes, and research and/or interaction with trading & sales and clients in a fast pace environment with simultaneous and urgent priorities.

Reporting to the Director and team leader, you are primarily responsible for providing a seamless client experience in a fast pace environment involving a variety of cases and products with changing priorities with minimal to zero observations during audits, examinations, and quality assurance reviews. In addition, coaching, training, and supervision over Analysts to solve issues and escalations is expected.

As an Associate, Client Services, you may also be required to participate in Capital Markets strategic initiatives under the leadership of the Head of Client Services (CS).

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week in the office, while other days will be remote.

How You'll Succeed

• Accountability – You will ensure all onboarding and risk review cases are completed within deadlines in a challenging, fast paced environment, where priorities often shift. You’ll act as an escalation point for customers, sales & trading and internal stakeholders by addressing missing documents or information and resolve their queries in a timely and professional manner. You are willing to learn, self-educate and maintain a high level of knowledge of Capital Markets products and services as well as AML/KYC, Dodd-Frank and over-the-counter (OTC) reporting requirements in Canada and the US.

• Knowledge – You have capital markets products knowledge and experience dealing with institutional clients, with ability to deliver accurate results under tight deadlines, acting with a sense of urgency in a professional manner. You coach & train analysts and new team members, as needed and ensure analysts’ pipeline is kept up-to-date. You will review and approve client onboarding and periodic review cases submitted through the client onboarding system applying CIBC’s Anti-Money Laundering (AML)/Anti-Terrorist Financing (ATF) Standards and CS Procedures, Dodd-Frank guidelines related to Over-the-Counter (OTC) products and other relevant Guidelines/Job Aids in a timely manner, observing a Service Level Agreement (SLA) and keeping the number of submitted cases under approved thresholds with minimal to zero observations from audit, examinations and quality assurance reviews. Fluency in Spanish and/or Portuguese is an asset.

• Teamwork and Trust – You manage clients’, sales & trading, and corporate bankers’ requests, communications, and expectations in a timely manner in a fast-paced environment while establishing trust with internal and external stakeholders. You keep your teammates and leader informed regularly of all activities, especially on important issues where further escalation may be required. You remain knowledgeable with activities associated with the Analyst role and the onboarding tool in order to step in to review, coach and to provide advice to Analysts and assist the desks.

Who You Are

• You are a finance professional . You have a degree in Finance and Capital Markets knowledge along with 1 to 3 years of Quality Assurance or Quality Control (QA or QC) or Reviewer experience in the area of AML/KYC and Dodd-Frank reporting, preferably in the Capital Markets line of business.

• You are goal oriented . You are motivated to accomplish your goals and are accountable in delivering results, have strong attention to details, and focus on overcoming obstacles with adherence to deadlines ensuring high quality data results and output.

• You put our clients first . A "can do" and proactive attitude is a must with a passion for idea generation and driving solution and you take ownership over client’s experience and end-to-end client onboarding processes. You use your ability to address conflicts and escalate issues, when and where appropriate, while maintaining a sense of urgency and a professional manner to ensure client’s expectations and onboarding targets are met.

• You love to learn . You undertake learning on your own to keep yourself knowledgeable and abreast of capital markets products and transactions. You look for further details to understand transactions and you have a strong sense of curiosity.

• You're passionate about people . You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-03-13

Job Location

Toronto-161 Bay St., 9th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Analytical Thinking, Anti-Money Laundering Compliance, Auditing, Business Effectiveness, Capital Markets, Capital Markets Products, Client Onboarding, Client Service, Compliance Monitoring, Compliance Reporting, Customer Experience (CX), Detail-Oriented, KYC Compliance, Strategic Initiative, Teamwork, The Dodd-Frank Act

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.