Role Description

The Senior Solution Architect provides mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. A Senior Solution Architect has a high-level of understanding in scripting and app development, including familiarity with Web services, API’s and mobile application design.

• Lead and mentor other developers (business, information, application, software, technology) to ensure the highest standard of technical quality.

• Fulfills technical designing, crafting, documenting, and communicating the integration approach of all the components of the architecture.

• Research and analyze capabilities and propose solution alternatives that address specific business needs and product/service strategies across Businesses Lines.

• Educate clients and collaborate for the right technical solutions.

• Deliver a positive and helpful experience to clients in every interaction.

• Assist in the prioritization and understanding of new opportunities, designing tools and techniques to deliver efficiently.

• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.

• Acts as the final delivery point for technical decision-making within a program.

What you'll do:

• Build teams that can complete tasks.

• Offer technical mentoring and mentorship to other developers/architects.

• Define domain specific evaluation processes for hiring that fits market needs.

• Interviewing to screen and identify the best candidates.

• Periodic evaluation of the team capabilities

• Define emerging skills that team needs and identify training needs.

• Align resource requirements based on demand projections.

• Records resource training and development plans in partnership with HR

What you bring to the role

• A "" in computer science, Computer Engineering or Information Technology is beneficial, or equivalent experience with significant related IT and leadership experience.

• 4+ years working on the ServiceNow platform.

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

• Experience in two additional product lines outside of ITSM: ITOM, SPM, CSM, SecOps, Agent Intelligence or other predictive models

• Knowledge of ITIL v3 required

• 5 years - General Consulting, Service Management and Software Development experience required

• 4+ years of multiple platform configuration

• 2 + years of senior technical experience

• Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.

Working arrangements

For remote roles

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.