WHAT WE EXPECT OF YOU

• Excellent analytical skills and knowledge of the Windows operating environment and Microsoft Office application software.

• Communicate clearly and accurately in verbal and written format. Ability to explain technical concepts to non-technical clients and users. Relay messages accurately. Interact in a pleasant, cooperative, and timely manner with internal and external personnel at all levels.

• Must be adaptable and capable of learning new software quickly.

• Excellent communication and problem-solving skills.

• Travel to other locations may be necessary. A valid Driver's License, in good standing, is required and access to a vehicle for use in the course of business.

• Create/run reports as requested by management on service management metrics.

• Familiarity with IT infrastructure, common technologies and ITSM Tools.

YOUR QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Systems, or related technical field preferred.

• 3-5 years of experience in an IT Help Desk environment.

• 1-3 years of previous supervisory experience preferred.

INTERNAL AND EXTERNAL CONTACTS

• Frequent regional and inter-regional contact

• Frequent contact with customers in response to inquiries on all technology related issues

• Occasional contact with external providers

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Office environment. Ability to operate computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.