Job Information
Sanofi Group Japan GBU CF Service Manager in Tokyo, Japan
About the job
JOB SUMMARY:
The Japan GBU+CF Service Management (SM) position is part of the Regional FinOps leadership team and the country Finance senior LT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. GBU CF SM oversees compliance towards Finance Operations service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target end state and will be monitoring for service quality. Beside End-oversight of Quality assurance, customer relationship management and stakeholder communication, a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing by mutualizing process resources to provide transversal and geography agnostic support. The incumbent will be a leader with the ability to influence local stakeholders and bring different strategic views together.
Main responsibilities:
Guide and monitor local & regional implementation plans within agreed timelines and coordinate the transformation with his/her peers reporting to the Head of GBU/CF Service Management
Enabling successful change with the organization
Accountable for E2E FinOps Quality Assurance by monitoring and overseeing service levels. Ensure that the services are delivered in accordance with the expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:
Monitoring changes delivered and performance of the FinOps services.
Communicating KPIs (defined by GPL)
Understand local leaders requirements, gathering feedback, challenging the status quo and aligning priorities while maintaining strong relationships
Translate local requirements into operational outcomes
Contribute to major transformation programs like Finance Academy and oversee operational excellence in business planning & budget processes with broad business impact.
Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfaction
Through customer insights, identifying impactful strategic areas for process optimization and efficiency improvements
Establish and lead effective partner networks/working relationships with local Finance stakeholders.
Monitor operational excellence in service delivery through oversight of service levels
Connect local priorities with different global targets to achieve the best outcome for Sanofi
Contribute to the partnership with the Decision Support & Analytics COE to increase user experience and operational excellence
Provide input to Service Delivery & GPO teams regarding customer-centric approaches, quality standards and customer satisfaction enhancement strategies
Create a positive and supporting atmosphere among local stakeholders
Act as the right hand of the local CFO for transversal & strategic projects
About you
Experience :
3+ years of experience in a Finance related position with increasing responsibility
Operational experience within controlling
Transformation experience highly desirable
Soft skills :
Continuous learning mindset
Effective change leader with the ability to effectively communicate the need for change
Highly customer oriented mindset; proven ability to actively listen to the needs of stakeholder’s
Conflict resolution abilities
Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization.
Drive change and efficiency through proactively challenging the status quo.
Technical skills :
Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGA
Excellent organizational and analytical skills as well as communication skills to build commitment and create trust.
Strong analytical capabilities and proven experience working collaboratively
Finance background with a focus on controlling activities
Solid understanding of financial tools and ERP
Financial Reporting and Compliance understanding
Understanding of Internal Controls and Audit environment
Excellent project management, organizational and analytical skills
Education:
Bachelor’s degree in accounting or finance is required.
Preferred :
MBA and/or CPA
Previous work-related experience within the Pharmaceutical Industry
Experience with TM1 and SAP
MAIN INTERACTIONS
MCO Finance Council
MCO CFO & FBPs
Local business stakeholders
IC&P Internal Control
FinOps Service Delivery in Hubs
Internal & External auditors
GPL team
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