EG/JP Bilingual Receptionist（バイリンガル受付） - Tokyo

Job ID

190309

Posted

06-Nov-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Tokyo - Tokyo - Japan

About the Role:

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Follow the global workplace concierge standards

• Facilitate floor walks every morning and ensure all areas are neat and tidy

• Ensure new joiner/ visitor offices/ desks are correctly set up for anticipated arrivals

• Answer questions via/email/ slack/ phone or in person in a polite manner

• Be the ‘go-to’ person for any questions, employees will also go to you for complaints and feedback. It is important all comments are fed back to the workplace leads.

• Answer phone calls and transfer to the appropriate employee

• Handle fraud calls/emails as per company policy

• Facilitate office introduction to new joiners and visitors. It is highly important to familiarize yourself on the office amenities and location of the floor resources.

• Be knowledgeable on how to use the company intranet and get familiarized with its content

• Ensure mails and deliveries are received and inspected before distributing to the employees

• Get acquainted in utilizing apps and platforms used within the company

• Display exquisite service skills. As the first point of contact of all arriving to the office, it is important we give guest, visitors and employees alike a warm welcome.

• Display a positive attitude when interacting with employees and visitor and make sure you always have a presentable appearance.

• Assist employees in scheduling meeting rooms and registering guests in the building

• Set-up conference rooms as per company standard. Offer drinks to guest/s and serve as needed using the dedicated crockery

• Ensure meetings and meeting rooms are ready for meetings the next day. Double check for after-hour meetings and make necessary arrangement as needed

• Facilitate floor walks every 1-2 hours. Always have fresh eyes and make sure items are not running out of stock. Top-up orders before they run out. Check if there are any equipment running out of order and reach out to FM or necessary person as needed.

• Handle VIP visits and ensure all requests and necessary point of action are fulfilled prior to the visit

• Facilitate F&B tasks such as ordering top-up of pantry items

• Ensure inventories are up to date and completed in a regular manner

• Handle administrative tasks such as business card orders, maintaining office and desk name tags, printing/binding requests and other ad hoc tasks requested by the employee

• Fully understand the company’s confidentiality and data protection. All information about personnel, travel and people movements is highly confidential and should not be shared.

• Onboard contractors and request necessary tickets prior to the day of work

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

• Bilingual in English/Japanese

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)