Are you ready for new challenges? Check the new job opportunity below.

Your Role

The Operational Key Account Supervisor plays a critical hybrid role by combining expert-level operational responsibilities with team leadership. This position is responsible for overseeing a team of Operational Key Account Specialists (OKAS) and guiding them in day-to-day tasks, while also managing customer accounts and driving operational excellence. The supervisor will balance leadership, people development, and operational performance while ensuring that their team meets key performance indicators (KPIs) and delivers top-tier service to customers.

The Operational Key Account Supervisor will be expected to actively participate in KPI management, data analysis, and process optimization just like an Operational Key Account Expert (OKAE), while leading a team, providing mentorship, and managing people development within their team.

Your Responsibilities

• Lead and manage a team of Operational Key Account Specialists (OKAS), ensuring that day-to-day tasks are completed efficiently and on time

• Support the development of team members by providing guidance, coaching, and ongoing feedback

• Conduct performance reviews and goal setting for OKAS, tracking individual and team progress towards KPIs

• Foster a positive and collaborative team culture, ensuring high levels of engagement, motivation, and professional growth

• Manage resource allocation, ensuring that the team can meet customer expectations and handle workload fluctuations

• Identify opportunities for cross-training and upskilling team members, ensuring they stay aligned with the evolving business needs

• Lead initiatives aimedat improving operational performance across the team and for customeraccounts.

• Drive root causeanalysis for operational issues and lead the execution of correctiveactions and continuous improvement projects

• Collaborate with KAM,sales, and operations teams to ensure smooth execution of services andalignment across functions.

• Ensure adherence toSOPs and ensure that team members are following internal processes andcompliance regulations.

• Leverage platforms suchas BI tools, myKN, KN Login, and KN Desktop to monitor and analyzeperformance data for operational insights and improvements.

• Regularly review andmaintain KPIs, ensuring team and customer performance aligns with companyexpectations.

• Serve as the primaryliaison between the OKAS team, customers, and other business units,ensuring alignment and clear communication.

Your Skills and Experiences

• Ability to lead a team, provide constructive feedback, and inspire team members to achieve their potential

• Experience in performance management, coaching, and employee development

• Conflict resolution and managing difficult situations effectively

• Strong verbal and written communication skills for presenting operational reports, customer-facing communications, and collaborating across departments

• Ability to build relationships with internal stakeholders and customers, ensuring a positive and productive environment

• Ability to analyze complex operational issues, identify root causes, and drive actionable solutions

• Creative thinking for identifying opportunities for process optimization and efficiency improvements

• Skilled at managing customer expectations and ensuring alignment between internal capabilities and customer requirements

• Strong organizational and time management skills to manage multiple large projects simultaneously

• Ability to drive accountability and keep projects on track to meet deadlines

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.