Job Information
Amazon Program Manager, Amazon Research and Configuration, Amazon Customer Excellence System (ACES) in Tepotzetlan, Mexico
Description
The Amazon Research and Configuration (ARC) Program Manager (PM) manages the ARC Configuration at ACES MX. The ARC Specialist team supports the Amazon Customer Excellence System (ACES) SME team. Launch Teams, Amazon Fulfillment Technologies (AFT) Teams and other operational teams with configurations and initiatives. ARC drives standardization and Dive Deep analysis across the North American Customer Fulfillment (NACF) network with the intent to improve processes and operations.
The ARC Program Manager is responsible for managing and improving everything configuration related within the MX network. They will partner with all ACES team to drive and support network initiatives via configurations. They drive and develop standardization wherever and whenever possible.
They are also responsible for driving network stability and standardization through configurations. Certain configurations can have a large negative impact on operations at a network level and it is the responsibility of the ARC PM to help prevent them.
Key job responsibilities
Coordinate network configuration deployments/pilots
Scope/Execute large scale configuration changes across the MX network
Support Central Flow configurations
Support Subject Matter Experts (SME) Team(s) in process improvement initiatives
Provide operational insights to the ACES MX team
Effectively identify and communicate detailed technical issues
Escalate to management and site leaders when operations will be impacted by the teams configuration changes
Provide external teams with detailed barriers
Partner with management and site leaders to solve technical issues with optimal path forward to resolve issues
Develop long/short term solutions for internal process gaps and/or barriers
Work a flexible schedule, including odd or long hours, as necessary
Handle multiple projects, deadlines, and stressful situations with minimal management oversight
Develop and run weekly standard reports for Operations of key operational metrics
Pullout/Extract information on demand by FCs
Assist ACES SMEs/PEs with Data Analysis
Creation of Live Dashboards with Key insights for Operations and ACES SMEs/Pes
Write and Publish SOPs/TWIs/Visual Aids required by ACES SMEs
A day in the life
ARC Specialist will be the responsible to execute all the Inbound/Outbound, including Central Flow/Quality Assurance configurations for Fulfillment Centers that are previously approved. Also, the specialist should have a record of the executed changes. ARC will be also a provider of Data analysis, dashboard creation, standard reports and raw data for ACES SMEs
Basic Qualifications
Completed Bachelor's Degree or 2+ years Amazon experience
2+ years of experience in Project Management or Engineering
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Expertise in MS Excel / Macros
Expertise in Data Analysis and information clean up
English and Spanish proficiency.
Preferred Qualifications
Degree in Engineering, Operations, Logistics or related field
Excellent oral and written communication skills
Expertise in SQL / Hubble / MySQL
Expertise in MS Access
Proficiency in Lean and Six Sigma
Strong analytical skills
Demonstrated record of execution in a large-volume business environment
Ability to lead at a strategic level and dive deep into business and technical domains
Expertise in Project Management tools.
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