Description

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Workforce Staffing

The Workforce Staffing team is a skilled, customer obsessed, support team that owns hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven people to help build the future Amazon talent pipeline.

As a Sr. Staffing Associate, you will be the primary candidate facing member of our staffing team, serving in both executional and decision-making roles. Staffing Associates ensure that our candidates and stakeholders experience the highest level of Customer Obsession by leading a smooth, efficient and positive hiring process. Staffing Associates assist in the tactical development and delivery of community engagement strategies and execution of candidate generation activities. Staffing Associates will work a flexible schedule that may include nights and weekends based on business needs. Overtime may also be required to support the needs of the business.

Successful candidates are obsessed with delivering an exemplary hiring experience with every candidate interaction. They are strategic and hands-on with a passion for process improvement and thrive in an innovative, fast-paced environment. This role directly impacts the candidate experience by uncovering issues, diving into data and implementing new solutions as we strive to be the world’s best employer. Our team’s schedules vary and require travel to multiple sites according to business needs. We roll up our sleeves, work hard, have fun and make history!

Key job responsibilities

• Responsible for administering the staffing process from candidate generation to starting on Day 1.

• Serve as the lead to plan, execute and audit hiring events based on labor projections.

• Complete post-event audits, resolving any errors and communicates event metrics to staffing leadership.

• Consult with applicants on the best match for their desired position and available opportunities.

• First escalation point for teams during hiring events.

• Meet critical deadlines for initiating background screening, completing drug test process and 100% compliance for work authorization documentation.

• Act as the lead and a peer coach in alignment with standard operating procedures.

• Subject Matter Expert (SME) on utilizing Applicant Tracking System and various other technologies.

• Lead resolving candidate escalations by identifying and resolving issues.

• Assist with development and execution of vision and goals for the team by driving results.

• Execute process improvements including data collection and review and makes recommendations for improvements to maximize value of resources.

• Partner with Staffing Manager, Team Lead and/or Engagement Specialist to support Community Engagement initiatives, including but not limited to workforce development agencies, local community colleges, People with Disabilities (PwD) and veteran organizations.

• Create and maintains community partner relationships.

• Train team on best practices to ensure standard work is followed.

• Track data and statistics and provides daily/weekly reports to staffing leadership.

• Maintain 100% confidentially with candidate’s personal information and sensitive topics.

• Work on projects assigned by the leadership team, including within the region and networkwide initiatives.

• Must be able to travel as needed to conduct events in various locations within your designated assigned geographical area. Local travel up to 75% required.

• Maintain supplies and transports materials to/from hiring and community events.

• Staffing Associates will work a flexible schedule that may include nights and weekends based on business needs. Overtime may also be required to support the needs of the business.

Basic Qualifications

• Experience with Microsoft Office products and applications

• Bachelor's degree or equivalent, or experience in a professional field or military

• 2+ years’ experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.

Preferred Qualifications

• 2+ years of human resources functions experience

• Knowledge of HRIS or Applicant Tracking Systems are preferred

• Experience with Payroll Systems, HRIS

• 3+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field, with a minimum of one-year experience in HR/staffing.

• Experience with Applicant Tracking Systems or other tracking and reporting systems.

• Exceptionally strong interpersonal verbal/written skills.

• Ability to work with very diverse groups of people at all levels of authority.

• Flexibility and adaptability in dealing with rapidly changing priorities and demands, including daily work location and business line support.

• Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges. This position must function in this environment on a daily basis and react quickly to meet pressing needs.

• Must be analytical, have strong initiative and the ability to work independently with minimal direction/supervision.

• Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail.

• Bilingual written/speaking is desirable.

• Technical coding skills is a plus!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.