Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Principal Technical Program Manager

OVERVIEW

As a Technical Program Management Principal/Director, you will be working with Mastercard’s Engineering teams in support of a portfolio of engineering products delivery. The teams are responsible for developing the best of breed capabilities to enable Cloud and infrastructure provisioning and deployment, in alignment with industry best practices.

ROLE

Technical Program Management Principal/Director role serves as an Agile Release Train Engineer, a Servant-Leadership role, responsible for facilitating multiple product engineering teams within Agile delivery framework and communicating with various stakeholders. This role will also drive change management and adoption, to elevate Agile delivery execution.

• Facilitate program level processes and execution.

• Resolve Scrum Master escalations and impediments, partner and build relationships with internal and external stakeholders.

• Drive program delivery execution working with Product, Engineering, Technical Program Management Principal, and Scrum Master roles span multiple teams.

• Accountable for delivery execution, report meaning status along the way and actively mitigate blockers.

• Manage risks and issues escalation and help drive program level continuous improvements, technical solution alignment and development, and with BAU phases.

• Develop a deep knowledge of our customers and stakeholders’ needs and priorities, to foster collaboration across teams and stakeholders’ representations.

• Demonstrate effective communication skills and active involvement in technical matters to ensure all appropriate parties are engaged and in alignment with technical solution decisions with focus on driving customer value.

As a Technical Program Management Principal/Director, you should have demonstrated experience with:

• Collaborate closely with Engineer Directors, Principals and Engineering VPs, in addition to Product Owners and Product Managers, and fellow Release Train Engineer to deliver high-quality products and features through iterative software delivery lifecycle, to build, test, and release on time.

• Manage complex, technical, multi-disciplinary projects from start to finish.

• Collaborate with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional teams.

• Take responsibility for release schedules and milestones, keeping up a high velocity across the program in a fast-paced environment.

• Manage program level workflow, metrics, cross-team coordination, dependencies, impediments, risks (raid), escalations, and meetings.

• Facilitate Program level retrospectives -- gather input, drive team collaboration and continuous improvement.

• Works with Engineering Teams & Product Owner to present Release Demos.

• Provide coaching and guidance to Technical Program Managers (Scrum Master) roles, to streamline overall delivery, with metrics driven/measurable improvements.

• Adhere to Mastercard defined Rally/Jira data quality measurements and standard working with Product Engineering Teams and Product Owners.

• Track delivery progress at product engineering team level, with line of sight on program scope delivery.

ALL ABOUT YOU

• Demonstrated experience with leading multi-products/multi-workstream Agile execution. Managing multi-stakeholder program in a global organization or equivalent type organization.

• Demonstrated ability to operate with independence and autonomy.

• Guide multiple product engineering teams to break down problems, organizing work, work with Technical Program Managers (Scrum Masters) with planning sprints, to deliver technical programs in agile delivery models (Scrum, Kanban, etc.)

• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.

• Ability to communicate with executives, peers, and staff with impact, eloquence, and authenticity.

• Experienced with driving change, influencing dependent teams. while commanding the respect of the individuals you work with across the organization.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.