About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The primary responsibility of the Client Support Manager is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Lumen customers. The Client Support Manager is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Client Support Managers service and skills make a positive contribution to the strength of Lumen’s relationship within our accounts.

The Main Responsibilities

Complete service orders in a legible, accurate and timely manner.

• Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver Lumen’s Spirit of Service.

• Partner with Sales, Service and Support personnel to strategically support accounts.

• Make accurate and timely decisions based on customer needs and business requirements.

• Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.

• Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.

• Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen’s products meet their goals.

• Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service.

What We Look For in a Candidate

• 5-7 years experience in a Telecommunications customer-facing environment supporting Enterprise Customers.

• Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle.

• An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf.

• Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities.

• Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.

• Strong understanding of IP Products and Services.

• Experience in teaming effectively with others across different disciplines, functions and organizations.

• Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image.

• Ability to multi task and meet multiple timelines.

• The ability to travel to customer sites.

• Working knowledge of the applicable tools & techniques of customer support within telecommunications.

• Working knowledge of MS Office suite.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$59,378.00 - $79,160.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$62,339.00 - $83,118.00 in these states: CO HI MI MN NC NH NV OR RI

$65,310.00 - $87,077.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337156

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03/08/2025