In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of services business and sales business.

You are responsible for

• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.

• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.

• Support services business

• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.

• Provide service support to team members as required, Focus on good team work.

• Prepare and provide kinds of Service Report on an accurate and timely basis

• Other tasks assigned by team & company

You are a part of

Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Modality Manager and cooperate with Service Sales, Modality Sales& other services related teams.

To succeed in this role, you should have the following skills and experience

• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major

• Over 2 years’ work experience of customer service in healthcare industry or medical information system; Fresh graduate is also considered

• Strong technical knowledge on healthcare products

• Strong communication skill

• Clear and logic thinking

• Ability to handle multi tasks

• Good execution skill

• Excellent English skill in reading and writing

• Willing to take responsibility and travel

• Self-motivation and self-management

In return, we offer you

A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.