About this role:

Wells Fargo is seeking a Senior Operations Processor. This job is responsible for activities that support the operational infrastructure, performance, and efficiency.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

• Use technical expertise in the designated area and resolve escalated issues

• Provide feedback and present ideas for improving or implementing processes and customer support

• Perform complex operational and customer support initiatives within Operations functional area

• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

• Apply technical knowledge and expertise to perform work and action requests

• Provide subject matter expertise and interpretation of procedures to staff

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• More than 2 years relevant working experience in the field of Accounting/Finance preferably in Accounts Payable/Invoice Processing.

• 2 to 3 years’ experience in banking industry – Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization

• Ability to accurately process high volumes of work within established deadlines

• Strong Organizations skills - detail oriented

Job Expectations:

• Responsible for reviewing, validating and processing manual invoices and credit memo received from the Vendors/dealers - appropriately on system of records.

• Responsible for reviewing and correcting EDI rejections utlizing existing SOR data and EDI transmission reporting

• Escalating rejections that can not be solved by processing team to the line of business contacts

• Entering database links within the SOR to allow for automated invoice processing

• Responsible for reviewing preowned and commercial auto requests or questions to ensure that data entry in system of record is accurate

• Raising identified errors for correction prior to customer funding

• Identifying required funding method and releasing fundings to clients once validation is complete

• Responsible for analyzing requests to determine data entry requirements and executing on changes based on analysis

• Validating data entry for transactions entered by peers

• Releasing customer outgoing payments where applicable

• Responsible for communication of completion to internal and external stakeholders where applicable

• Clerical tasks as needed

• Assist in month-end closing procedures as needed

• Serve as back-up for other department members

• Manage emails & queries

• Previous experience in Invoice Processing is preferrable.

• Amenable to work on US shift: 7:30pm to 4:30am IST (will need to have some team members able to work until 6:00 pm CST for COMS auto audit)

Posting End Date:

27 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-431299