Overview

Responsible for overseeing provision of enhanced specialty pharmacy services for a specific payor service. Managing the team in an inbound/outbound call center environment. Partnering with the payor on provided a specialized service to the patient/member. From data entry of prescriptions, delivery scheduling and management of the Payor Partner Program Specialist team.

Responsibilities

• Supervise staff of Payor Specialist in inbound/outbound call center

• Provide timely reporting, feedback, and information to support the training and development of Payor Specialist team

• Work with Payor Partners on advancements to the specialist team, to provide the best service to the patients/members

• Direct and seek enhancements to team’s workflow daily

• Ensure that team maintains and keeps reasonable production as determined by management

• Develop and manage department schedule, time off requests, etc.

• Provide escalated resolution to customer service issues to ensure member satisfaction

• Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services

• Participate in after hours on-call rotation with the management team

• Travel with the sales team to build relationships with healthcare providers, as needed

• Responsible for accurate data entry of incoming prescriptions

• Responsible for accurate selection of billing and shipping methods for incoming patient orders

• Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

• Work with internal stakeholders to provide resolution to payment related issues on accounts/orders

• Manage orientation process and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Qualifications

Education Requirements:

• Preferred: Bachelor’s degree in Business Administration or Healthcare

Experience:

• Past experience in a customer service-related field

• Past experience in a call center environment

• 12-24 months experience as a pharmacy technician

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems

• Strong communication skills

• Outstanding customer service skills

• Excellent organization skills

• Ability to multitask and prioritize

• Excellent computer and keyboarding skills

Compensation:

$60,405.80 per year.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/13403/payor-partner-program-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)

Job Locations US-NY-Syracuse

Posted Date 4 months ago (11/1/2024 10:13 AM)

Requisition ID 2024-13403

# of Openings 1

Category Management

Location : Location US-NY-Syracuse