Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. Assist in orienting and training employees

Job Summary: Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment.

Responsibilities

• Provide direct support and serve as primary point of contact for pharma partners and patients on relevant products

• Follow customized patient support service models and programs to meet and exceed client expectations

• Follow established protocol and non-standard service models to provide the highest quality of services to patients

• Responsible for calling patients pursuant to established Fee for service arrangements and performing necessary interventions.

• Responsible for assisting in the creation and implementation of new Manufacturer Programs

• Responsible to work with Audit and Compliance leadership to ensure operational excellence at all potential times

• Responsible for accurate selecting billing and shipping methods for incoming patient orders and setting up delivery of patient orders as necessary

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

• Document patient reported information into TherigySTM

• Provides resolution to customer service issues to ensure member satisfaction

• Work with members to provide resolution to payment related issues on accounts/orders

• Maintain and keep reasonable production as determined by supervisor

• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

• May assist in training new employees

Qualifications

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems

• Effective communication skills

• Outstanding customer service skills

• Excellent organization skills

• Ability to multitask and prioritize

• Excellent computer and keyboarding skills

Educational Requirements:

• Minimum: High School Diploma or GED

• Preferred: Pharmacy technician or related certification

Experience:

• Past experience in a customer service-related field

• Preferred: 12 months experience in a call center environment

• Preferred: 24 months experience as a pharmacy technician

Compensation

$18.50 - 22.00 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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Job Locations US-NY-Syracuse

Posted Date 7 hours ago (12/17/2024 1:16 PM)

Requisition ID 2024-13579

# of Openings 3

Category Administrative/Clerical

Location : Location US-NY-Syracuse