Position Summary This individual is accountable for all responsibilities related to administrative clinical functions, including, welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in/out patients, receiving telephone calls, faxing/scanning documents, reviewing patient demographics to verify necessary information and signatures, and entering new patient information into computer. This position is responsible for patient in-flow and out-flow, patient education, collection of fees, appointment scheduling and insurance verification. Essential Functions Greets patients promptly and professionally while displaying excellent customer service and communication skills Ability to work as a team member and treat co-workers in a respectful manner. Ability to effectively handle multiple tasks simultaneously Empathetic personality giving attention to patient s needs and concerns in a respectful manner Able to demonstrate and perform to high levels of competency in all aspects of office and patient service duties Schedules appointments following established scheduling protocols to ensure top quality care to patients Cancels and reschedules appointments, as necessary Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate Prints daily reports to verify insurance authorizations are in place and complete for the patient s appointment Prints weekly reports to ensure services/equipment are available across all five locations for patients needing interpreter services during their visit Maintains work area and patient waiting areas in a neat, clean, and organized condition Sorts and distributes mail and inter-office pouches daily. Fax and Scan documents in a timely manner Prepares clinic signage for Saturday clinic, holidays and days the office is closed Compiles and distributes patient feedback received in clinic to the organization on a monthly basis Willingly assists others as necessary to keep work current, meet deadlines or maintain even workload Cooperates with other employees and demonstrates a good attitude Performs an acceptable quantity and quality of work on time as required Models professional and ethical behavior. Demonstrates honesty and integrity Accountable to maintain own time card and keep over-time hours in accordance with company policy Performs and assists in other special projects and duties as assigned Other Essential Functions Must be willing and able to work a variety of hours and work in the various locations as needed. Must present at the workstation and ready for work at the scheduled time Participates in department and company meetings, as requested Performs other duties as assigned