This role serves as technical support for e-discovery, records management and other legal applications. This position serves as a liaison with Charter IT and external vendors to resolve technical issues related to the Legal Department systems.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides day-to-day technical support for all applications used by the e-discovery and records management teams

• Works with various internal technology groups to obtain access to homeshares, groupshares, SharePoint and data repositories in order to perform collections for the purposes of e-discovery and records identification

• Accurately identify application issues, investigate options and propose solutions to meet the business needs

• Maintains passwords, data integrity and file system security for the Legal applications

• Serves as liaison between internal/external vendors and Legal Department

• Builds and maintains positive relationships with the external vendors and monitor vendor performance to ensure proper functioning of all legal applications

• Communicates highly technical information to both technical and nontechnical personnel

REQUIRED SKILLS / ABILITIES AND KNOWLEDGE

• Ability to read, write, speak and understand English

• Demonstrated communication skills (written and verbal); can interact with individuals at all levels

• Ability to manage multiple priorities and tasks in a fast-paced environment

• Demonstrated technical skills for troubleshooting application issues

• Demonstrated analytical and creative ability to identify application issues and propose solutions

• Demonstrated technical competence; advanced PC skills utilizing a variety of software applications

• Understanding of Electronic Discovery (ED) or Litigation Support applications

• Must be detail oriented

• Demonstrated troubleshooting skills for solving/diagnosing application issues

Required Education

Bachelor’s degree in a relevant field or equivalent experience. Bachelor’s degree in Information Technology is preferred

Required Related Work Experience and Number of Years

IT, Legal E-Discovery - 5

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

IT Infrastructure Experience:

-Access Management

-Exchange Management

-Drafting DFD and Access Policies

-Ability to Write/ and Run Scripts

-Understand Network Architecture

-Network Security

-SharePoint Administrator

-PowerShell

WORKING CONDITIONS

Office environment

LLS365 2024-41347 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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