The Culinary Services Department at the College of Saint Benedict invites applications for the full-time (.75 FTE), benefit-eligible position of Retail Supervisor. $1,000 sign-on bonus valid through September 30, 2024. The Retail Supervisor will oversee McGlynn s retail and concession operations by providing direction, support, and training to students and staff, ensuring the highest level of guest satisfaction and experience. They will aid in improving customer satisfaction and implementing new processes. Additionally, this position will help ensure the safe, efficient, and economical management of food and beverages within the operation. The role also involves fostering a strong student leadership team and student staff. Position Schedule: An example of the academic year work schedule is below. There are reduced hours during campus breaks (may work 10-20 hours/week). A modified schedule may be possible upon request. In the summer, there is an option to take time off or work in other areas of the department or college. Retail Supervisor description image Institutional Inclusion Visioning Statement The College of Saint Benedict (CSB) and Saint John s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons. CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU. Responsibilities Provide floor supervision and customer service for Retail operations (60%) Supervise, monitor and direct the day-to-day operations of the retail operation and concessions, giving hands on support during peak hours. In the absence of a manager acts as the Manager on Duty. Provide high quality service to customers, which include a diverse student body, staff, faculty, and visitors to the university. Solicits feedback, responds to inquiries, and concerns from students, faculty, staff, and guests. Ensure a student development approach in the supervision of student employees, with a goal of preparing them for leadership positions. Daily tasks typically include a breakdown of employee training and supervision, customer service and food production. When manager on duty, responsible for updates to the staff schedule(s) due to unexpected and unplanned absences ensuring the most successful operation to the best of our ability. Assist in recruiting, interviewing, and training the retail dining staff and student employees Make decisions and solve problems by analyzing information and/or feedback which will result in the best solutions and success of the operation. Ensure point-of-sale transactions are conducted correctly, educate staff on proper cash handling and settlement procedures. Act as back-up cashier as needed. Oversee food production in Retail operations Monitors staff compliance with the state, local, departmental and institutional policies, procedures and follow applicable local, county, state, and federal food safety guidelines to ensure foods are prepared and served safely. Works with guests with special diet requests. Assist in the overseeing of effective, efficient planning, management and supervision of food preparation and food service. Responsible for safe and effective supervision of cleaning, sanitizing and routine maintenance of tools, equipment, and facilities during scheduled shift. Perform other duties as assigned, including but not limited to the following Answer questions, make decisions, and oversee operations in the absence of the Retail Operations Manager and Assistant R tail Operations Manager Assist with any other duties delegated by the Retail Manager and Assistant Retail Manager. Provide support in other areas of the Culinary Services Department.