Posting Details

Position Information

Position Title Information Specialist-Financial Aid

Work Location Springfield Campus

Department Financial Aid

HR Home Department 080122 FINANCIAL AID

Pay Grade 13

Proposed Salary $16.35/hr

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type Full Time Regular

Exempt/Non-Exempt Non-Exempt

General Function

The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students.

Description of Primary Duties

The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students.

Minimum Acceptable Qualifications

Education/Experience: A high school diploma or the equivalent and four years of general office experience or an equivalent combination of education and general office experience is required. Experience requiring the administration of complex processes and independent decision-making is preferred.

Skills: Strong written and verbal communication skills are required, with the ability to handle large volumes of telephone calls and face to face inquiries in a friendly and professional manner is required. Computer literacy in the use of personal computers and/or mainframe computers is required and includes keyboarding ability and a functional knowledge of word processing, spreadsheets, data entry, or database management. Knowledge in operating electronic, photocopier or other standard office machines, maintaining complex filing systems and records, making arithmetic calculations, and reconciling records is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding on a daily basis, which may be extensive at times.

#LI-CP1

Additional Qualifications

Link to Job Description http://www.missouristate.edu/human/jobdescriptions/21535.htm

Open Date 05/07/2024

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

The first date of consideration is May 21, 2024, and review of applications will continue until the position is filled. If you are using education to meet minimum qualifications, please attach transcripts to your application. Official transcripts required at time of hire if applicable.

EO/AA and Diversity Statement

Non Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu, 417-836-8506, 417-836-8506, 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Detail

Posting Number 20240095FTS

Quicklink for Posting https://jobs.missouristate.edu/postings/74799

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this vacancy?

• Indeed

• Linkedin

• Missouri State University Website

• Google

• Employee Referral

• HigherEdJobs.com

• Personal Contacts / Networking

• Print Publications

• Diversity website posting

• Job Board (CareerBuilder.com, Monster, etc.)

• Other

• • Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.

(Open Ended Question)

• • Do you have a High School Diploma or Equivalent?

• Yes

• No

• • Are you a current full-time regular Missouri State University employee?

• Yes, I am a current full-time faculty/staff University employee.

• No, I am not currently employed by the University.

• No, I am a current per course faculty member.

• No, I am a current part-time staff University employee.

• No, I am a current University graduate assistant or teaching assistant.

• No, I am a current student University employee.

  Applicant Documents

  Required Documents

• Resume

• Cover Letter

  Optional Documents

• Unofficial Transcripts - 1

• Letter of Recommendation-1 (Non-confidential)

• Letter of Recommendation-2 (Non-confidential)

• Letter of Recommendation-3 (Non-confidential)

• Other Documents -1