**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position may be located at any of the offices within First Interstate Bank's fourteen state footprint, including Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington and Wyoming. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO. Child Care Assistance Program for eligible dependent(s). We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Treasury Support Specialist II delivers Treasury support for First Interstate Bank's customers and branch network. This position is a member of a team that performs technical and operational support, account set-up, ongoing maintenance, customer consultation, and customer training. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides in-depth technical and operational support for customers and branch personnel of the Bank's Treasury department. Follows through in all aspects of the customer relationship from set-up to completion, maintenance, and ongoing customer support. Processes and onboards incoming customer agreements, applications, maintenance forms, etc. daily. Assists business clients in managing their existing Treasury relationship. Responds timely to calls and correspondence from clients regarding Treasury products. Handles internal and external customer service calls and messages received through various channels. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, training, and practices in support of the Bank's compliance with all regulatory requirements, particularly those related to job-specific duties. Researches non-routine and complex system or customer problems and communicates findings and resolutions to customers and/or Treasury Solutions Business Manager. Supports the development and implementation of new products, processes, and procedures. Serves as subject-matter expert (SME) with special projects, upgrades, and conversions. Works closely and cooperatively with branch personnel and business banking officers regarding questions related to Treasury products. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Ability to deliver exemplary level of customer service in a professional environment. Ability to assess customer needs. Possess strong computer and technical skills to include Microsoft Office. Possess exceptional customer service and communication skills. Ability to interact as a member of a team and to multitask in a fast-paced environment. Flexible self-starter who possesses strong problem-solving abilities. Possesses strong financial acumen and sound judgement. Ability to read, analyze, and interpret general bu