Description EDUCATION AND WORK EXPERIENCE: Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred Program management experience will be considered in lieu of degree KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Knowledge of social services, local resources and referrals as appropriate Possess general computer and keyboarding skills Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn Effective verbal and written communication Capable of observing and communicating effectively with staff, volunteers, program participants, and the community Effective interpersonal skills effectively working in a team and with diverse populations Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting Successfully participate in TSA Spokane's Employee Development training program Over 21 years of age Possess a Valid WA State Driver License Pass a Criminal and Driver Background Check Peer Support Certification preferred or obtained within 90 days of hire Have or complete De-escalation training Proficiency with CMIS/HMIS software preferred Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire Experience supervising staff and volunteers Experience working with homeless demographic ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent The Salvation Army and respect and work within its Christian tenets Supervise TWI employees, participants, and volunteers Working manager position to offset daily workloads or staffing vacancies Able to fill-in for absent staff or find replacement staff within budget and reason Respond to all inquiries within established guidelines; attend meetings as required Provide Outreach services outside TWIN to recruit program applicants Schedule/provide guest transportation to/from appointments, meetings, and employment as required Supervise facility office management, implementation of procedures, case management and processing, records management, collection and reporting of statistics on a regular basis, quality customer service, budgeting, and accounting functions Train TWI staff on all aspects of their position, TSA policies and procedures, and continue to provide on-going trainings as needed and required Assist with contract compliance, fundraising, budgeting, and participating in program audits Regularly monitor the accuracy, completeness, and timeliness of processing activities Be a point of contact for information; respond to all inquiries within established guidelines Represent TSA at community meetings and events; provide customer service to the public Collaborate with other social service programs and networks in the community as well as TSA programs Willing to cross-train on the other services provided by TSA and be willing to fill-in as needed Able to be on-call for program emergencies Perform tasks at TWI, which may include but not be limited to the following: Intake and placement of new participants Case Management Emergency Assistance Programs (food, clothing, transportation, etc.) Life skills classes Turning over of bedspace Monthly Case Reviews for all participants Aftercare services Follow-up services Seasonal and special events Perform any other tasks as assigned. PHYSICAL REQUIREMENTS: Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead Operate multi-line telephone Operate a desktop or laptop computer Lift up to 30 pounds regularly and 50 pounds occasionally Access and produce information from a computer Understand written information Sweep, clean, shovel snow, operate snow blower; perf