Genesis10 is seeking a Help Desk Support Technician for a consult to hire position with a consumer finance lending firm located in South Jordan, UT. This position requires being onsite 5 days per week.

Summary: We're seeking a motivated Help Desk Support Technician (Level 1) to join our IT support team. In this role, you'll play a crucial role in supporting our customers, addressing their technical issues with efficiency and professionalism. Your proficiency in Windows systems and software applications will empower you to troubleshoot problems effectively, offer clear guidance, and ensure timely resolution. Your commitment to delivering excellent customer service and your agility in tackling new challenges will be invaluable assets to our team. Come aboard and be a valued member of our dynamic support team today.

Essential Functions: *  Act as first and second point of contact with users while maintaining a professional and helpful attitude with all users and at all times. *  Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, mobile devices, and software applications. *  Escalate complex issues to the appropriate support teams or higher-level technicians while ensuring timely resolution and follow-up with end-users. *  Accurately document all support interactions, including issue details, troubleshooting steps, and resolutions, in the ticketing system. *  Provide guidance and basic training to end-users on using various hardware and software systems effectively. *  Assist with the setup, configuration, and deployment of desktops, laptops, peripherals, and software applications. *  Perform routine maintenance tasks, such as software updates, patches, and antivirus scans, to ensure system security and performance. *  Manage user accounts, permissions, and access rights in accordance with company policies and procedures. *  Stay updated on the latest technology trends, troubleshooting techniques, and best practices to continuously improve technical skills and knowledge. Education and Experience: *  Education: High school diploma or equivalent; additional technical certifications or training is a plus. *  Experience: 2-4 years of experience in a technical support role or customer service environment. *  Technical Skills: Proficiency in troubleshooting common hardware and software issues, including Windows and/or macOS operating systems, Microsoft Office Suite, email clients, and network connectivity. *  Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information to non-technical users clearly and effectively. *  Customer Focus: Strong customer service orientation with a patient and empathetic approach to handling end-user inquiries and issues. *  Problem-Solving: Analytical mindset with the ability to identify root causes of technical problems and implement effective solutions. *  Team Player: Collaborative attitude with the ability to work independently as well as part of a team in a fast-paced environment. *  Adaptability: Flexibility to adapt to changing priorities and multitask effectively while maintaining attention to detail. *  Professionalism: Professional demeanor with a commitment to confidentiality, integrity, and ethical conduct in handling sensitive information and interactions with end-users. *  Proficiency with the following technologies is a plus: *  PowerShell *  Office365 *  AzureAD/EntraID *  Intune *  ServiceNow Summary of Qualifications: *  Excellent communication and interpersonal skills to provide exceptional customer service. *  Proficiency in Windows operating systems and a wide range of software applica tions, including Microsoft M365. *... For full info follow application link.

Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran