Assistant Site Manager

Somerville, NJ 08876, USA

Req #10913

Wednesday, July 17, 2024

Welcome to Zufall Health!

Assistant Site Manager

Under the direction of the Site Manager (SM), the Assistant Site Manager (ASM) oversees the Zufall Health Center site(s) and in the SM’s absence, may oversee the daily operations of the site. Responsibilities include all matters pertaining to clinical support functions, patient customer service, front office operations, facilities, and management of support staff including front desk and clinical support staff.

Essential Functions, Duties and Responsibilities

• Conducts all aspects of job in a professional and ethical manner

• Works independently with remote supervision from SM, but uses available resources for problem resolution as indicated by circumstances or need

• Completes assignments in a timely and efficient

• Consistently adheres to all departmental policies and procedures

• Maintains high level of confidentially

• Works collaboratively with team members to assure the optimal outcomes of care and service

• Utilizes departmental resources prudently and appropriately

• Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues

• Keeps SM informed of work­ related issues at all times

Specific Duties: Front desk and clinical support operations

• Under the direction of the SM, acts as the manager on site to oversee the day-to-day operations of the site

• In coordination with providers, maintain productive patient flow

• Coordinate services with staff in the spirit of the integrated behavioral health/primary care model

• Provide direct supervision to support staff including clinical and front desk staff

• Maintain a customer-service focus

• Implement and maintain all ZHC policies and procedures and adhere to all compliance and HIPAA regulations

• In conjunction with the SM, hire and train front desk and clinical support staff

• Supervise and coordinate all administrative and clinical support staff work activities

• In conjunction with the SM, implement initial and annual employee reviews (clinical support staff and front desk representatives), and initiate disciplinary action on an as-needed basis for all employees and if needed,

• Respond to employee grievances

• Respond to patient complaints as appropriate

• Other tasks as needed and requested

Knowledge, Skills and Abilities

• Has knowledge of computer software programs such as Microsoft Word, Excel, and electronic medical records.

• Has excellent customer service skills.

• Be able to work with very little supervision.

• Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes.

• Be able to understand, carry out, and remember verbal and written instructions.

Education, Training and Experience

• Supervisory/management experience preferred

• Strong general computing skills, including internet, excel, word, and practice management software experience; EHR experience a plus

• Strong, self-directed written and oral communications skills

• Familiarity with community health centers a plus.

• Some college credits equaling 1-2 years preferred.

  As a condition of employment, we require that all staff are fully vaccinated against flu. Therefore, if hired during flu season (typically between September-May), all new employees need to be fully vaccinated against flu and are required to provide documentation of receiving flu vaccines upon hire.

Zufall Health an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, medical conditions related to pregnancy or childbirth, protected veteran status, or any other characteristic protected by law. Thank you for taking the time to apply!

Other details

• Job Family Clinical

• Pay Type Salary

• Min Hiring Rate $52,000.00

• Max Hiring Rate $60,282.25

• Somerville, NJ 08876, USA

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