Job Information
Zufall Health Center Assistant Site Manager in Somerville, New Jersey
Assistant Site Manager
Somerville, NJ 08876, USA
Req #10913
Wednesday, July 17, 2024
Welcome to Zufall Health!
Assistant Site Manager
Under the direction of the Site Manager (SM), the Assistant Site Manager (ASM) oversees the Zufall Health Center site(s) and in the SM’s absence, may oversee the daily operations of the site. Responsibilities include all matters pertaining to clinical support functions, patient customer service, front office operations, facilities, and management of support staff including front desk and clinical support staff.
Essential Functions, Duties and Responsibilities
Conducts all aspects of job in a professional and ethical manner
Works independently with remote supervision from SM, but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient
Consistently adheres to all departmental policies and procedures
Maintains high level of confidentially
Works collaboratively with team members to assure the optimal outcomes of care and service
Utilizes departmental resources prudently and appropriately
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues
Keeps SM informed of work related issues at all times
Specific Duties: Front desk and clinical support operations
Under the direction of the SM, acts as the manager on site to oversee the day-to-day operations of the site
In coordination with providers, maintain productive patient flow
Coordinate services with staff in the spirit of the integrated behavioral health/primary care model
Provide direct supervision to support staff including clinical and front desk staff
Maintain a customer-service focus
Implement and maintain all ZHC policies and procedures and adhere to all compliance and HIPAA regulations
In conjunction with the SM, hire and train front desk and clinical support staff
Supervise and coordinate all administrative and clinical support staff work activities
In conjunction with the SM, implement initial and annual employee reviews (clinical support staff and front desk representatives), and initiate disciplinary action on an as-needed basis for all employees and if needed,
Respond to employee grievances
Respond to patient complaints as appropriate
Other tasks as needed and requested
Knowledge, Skills and Abilities
Has knowledge of computer software programs such as Microsoft Word, Excel, and electronic medical records.
Has excellent customer service skills.
Be able to work with very little supervision.
Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes.
Be able to understand, carry out, and remember verbal and written instructions.
Education, Training and Experience
Supervisory/management experience preferred
Strong general computing skills, including internet, excel, word, and practice management software experience; EHR experience a plus
Strong, self-directed written and oral communications skills
Familiarity with community health centers a plus.
Some college credits equaling 1-2 years preferred.
As a condition of employment, we require that all staff are fully vaccinated against flu. Therefore, if hired during flu season (typically between September-May), all new employees need to be fully vaccinated against flu and are required to provide documentation of receiving flu vaccines upon hire.
Zufall Health an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, medical conditions related to pregnancy or childbirth, protected veteran status, or any other characteristic protected by law. Thank you for taking the time to apply!
Other details
Job Family Clinical
Pay Type Salary
Min Hiring Rate $52,000.00
Max Hiring Rate $60,282.25
Somerville, NJ 08876, USA
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