Principal Duties and Responsibilities:

• Define, implement, and revise operational protocols and guidelines to make improvements of staff and workflow operations.

• Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.

• Acts as a liaison between company staff, department managers and executive management.

• Coordinate with the human resources department to regularly update job descriptions, hire qualified staff for designated modalities and oversee employee training programs.

• Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels by partnering closely with HR to constantly fill the recruiting pipeline.

• Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures as needed.

• Coordinate with the human resources department to develop and implement staff evaluations, performance improvement plans and counsel employees on unsatisfactory performance and/or work behavior.

• Set staff retention goals, including ongoing staff monitoring and counseling employees at risk of ending their employment in conjunction with regional territory managers.

• Maintain, review, and approve paid time - off and work schedules with territory managers to assure proper staff coverage.

• Review daily time record keepings and approve/ submit to HR in a timely manner for payroll processing.

• Oversee and coordinate with department managers and regional teams on All-Stat policies and procedures to maintain and ensure company-wide compliance.

• Provide support and guidance to staff and territory managers in troubleshooting and resolving any technical, patient, or professional issues.

• Partner with finance department to review and track company's monthly budget versus actual results to agree on action items.

• Manage salaries/wages including any overtime not to exceed budgeting percentage.

• Assist in oversight of client support services to include but not limited to internal dispatch, order intake, and quality control processes as it pertains to operational workflow.

• Management of resource allocation of clinical staff, equipment, and fleet.

• Meet weekly with Regional VPs to strategize, discuss progress on open projects, and resolve outstanding issues.

• Provide consistent, professional support, guidance, and motivation to staff and territory managers through phone calls, virtual and in-person meetings.

• Review Productivity Standards weekly for each clinical staff member and clinical modality departments with Territory Managers for areas of opportunity or improvements and progress reports.

• Support Regional Territory Managers in training and evaluation of employees on their work performance, develop quarterly goals and monitor tasks and responsibilities.

• Provide a consistent level of support to CRM personnel by reviewing client inquiry and/or grievances with adequate and timely responses, attending QA meetings, in-service presentations as needed, and client utilization reporting to maximize internal sales and client retention.

• Address, resolve, and document customer service concerns with follow - up summary to senior management.

• Meet weekly with CRM team to review progress, productivity, and client utilization reports.

• Ensure the established productivity standards are met for each of the employees under their supervision.

• Provide a constant level of coaching to all direct reports, including providing written and oral performance feedback and ensure all merit increase recommendations are submitted at least 30 days before due.

• Work in conjunction with territory account executives and senior management by monitoring exam turnaround times (TAT) and quality on a consistent basis and make any necessary adjustments for improvement.

• Proper knowledge and presentation of all service lines and in-servicing of new clients.

• Present company service lines , company progress , and introduction of new service offerings

• Address sensitive work issues and makes recommendations for personnel actions as needed.

• Performs all other duties as assigned to ensure efficient operations

  Work Experience Requirements:

• 10+ years of experience in an operations role.

• 5+ years of management experience in a fast-paced healthcare environment.

• Excellent leadership, organizational and communication skills.

• Superior knowledge of industry regulations and operational guidelines.

• In-depth knowledge of data analysis software such as MediMatrix, Timeclock Employee, and Samsara GPS Fleet Tracking.

• Working knowledge of customer relationship management (CRM) packages.

• Proven knowledge of performance evaluation metrics in a business setting.

• Outstanding negotiation skills.

• Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.

• Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.

• Strong leadership, organizational, time management, and communication skills.

• Excellent interpersonal, written, and oral communication skills.

• Demonstrated success innovating solutions to increase productivity and profitability.

• Must have supreme analytical, problem solving, and people development skills.

• Strong time management skills and the ability to multitask and prioritize workloads.

• Working knowledge of Database functions; MS Excel Spreadsheet software and MS Word Processing software.

• Exercises good judgement and ability to act decisively at the right time.

  Education Requirements:

Bachelor’s degree required. Master’s degree preferred in healthcare operations.

Graduate of an approved accredited healthcare related program preferred but not required.

Licensure and/or certification in a Radiography or RN field a plus.

EOE

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