Job responsibilities:

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing, coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Works closely with the Regional Sales Managers to problem solve and find solutions to meet the customers' requests, to support the Sales team by fielding customer requests, working with the necessary departments to clear roadblocks, problem solve for customer inquiries.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Tasks require order entry using Oracle, knowledge of using CRM database and other related systems.

• Responsible for additional duties and projects as assigned. Also, to work with IT on issues related to order management (EDI, CVS, BVEM, testing, etc.)

• You will coordinate tasks with the Power Integrations team in the worldwide regional offices.

  Job Requirements:

• New graduates with degree or 1 - 3 years of customer service and order entry experience with Diploma

• Able to work in a fast-paced environment and under pressure.

• Be familiar with Oracle is a plus point

• Bilingual with good English communication skills.

• Customer service-oriented ability, able to work independently and attention to details.

• Able to work well in a team and be a good team player.

  Education:

• Diploma or Degree in Business Administration or equivalent is preferred