Job Information
RTX Corporation Customer Account Executive in Singapore, Singapore
Date Posted:
2024-06-25
Country:
Singapore
Location:
41 Changi North Crescent, Singapore
Position Role Type:
Unspecified
Responsibilities:
Essential responsibilities include but are not limited to:
Report to Customer Support Manager and support Business Development Directors on account related issues
Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
Administer and execute shipping, invoicing and other related logistic coordination
Document and maintain data integrity of sales records, customer records, etc in ERP
Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
Participate in marketing events planning and execution
Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
Support 24/7 AOG hotline on a rotation basis
Occasional traveling required
Requirements:
Degree or Diploma in any discipline from a reputable institution
Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
Good written, interpersonal and communication skills
Ability to multi-task, prioritize and manage time effectively
Good team player
Proficient with MS Office, with SAP experience as a plus
Fresh graduate may be considered
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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